Field Service Technician

Analogic Jobs • Pearl, MS

5d

About The Position

Analogic is seeking a dependable Field Service Technician to serve Jackson-Medgar Wiley Evers International Airport (JAN) and surrounding areas. The role is part of the Global Field Service Department and focuses on delivering exceptional customer service by diagnosing and resolving technical issues to enhance customer satisfaction and retention. The technician performs electronic and mechanical repairs, documents service activity, and builds strong customer relationships while working independently in the field. All experience levels are welcome to apply.

The position reports to the Area Manager of Security Field Service. It requires technical proficiency, effective communication, and flexibility to meet changing customer and business needs. The technician must maintain tools and calibrated equipment, plan and perform repairs and preventive maintenance, and schedule work according to field requirements. The role may require overtime and variable hours, domestic and international travel, airport security credentials, and eligibility to handle Sensitive Security Information.

Requirements

• High school diploma or equivalent and 3–5 years of experience in troubleshooting and repair.
• Strong time-management skills and ability to complete assigned small field projects.
• Technical aptitude and ability to learn and adapt quickly to new technology.
• Professional demeanor and customer-focused approach.
• Professional written and oral communication skills to produce detailed reports and communicate with internal and external customers.
• Flexibility and openness to a fluid schedule and working environment.
• Must pass a criminal background check, drug test, pre-employment physical, and credit check.
• Ability to safely and successfully perform the essential physical functions of the job and meet applicable productivity standards.
• Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, obtain the necessary public trust security clearance (eApp), and be authorized to access and handle Sensitive Security Information (SSI).
• Valid driver's license and dependable transportation.
• Ability to travel by plane up to 10% of the time, domestically and internationally, and possess the required Real ID and passport for international travel.
• U.S. citizenship or permanent residency (green card) is required due to contractual obligations.
• Must be able to work overtime and variable hours as required by business needs.

Nice To Haves

• Certified trade training

Responsibilities

• Diagnose errors and technical problems and determine appropriate solutions.
• Troubleshoot and perform electronic and mechanical repairs using sound methodology, while maintaining technical product knowledge.
• Document service work in timely, detailed service reports.
• Exceed company and customer requirements and respond to customer needs while building positive relationships.
• Maintain tools and calibrated equipment properly.
• Meet daily service needs at assigned sites and locations.
• Independently plan and perform field repairs and preventive maintenance.
• Schedule work based on field needs.

Benefits

• 401(k) with company match, vested immediately
• HSA/FSA match
• Eight weeks of paid parental leave
• Healthcare coverage described as supporting employees as their family and health change
• Continuous education pathways

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED