Field Service Technician

Flow International•, CA

About The Position

The Field Service Technician (FST) installs, maintains, and supports Flow’s Waterjet, Fiber Laser Cutting, CNC Laser, and Press Brake machinery. The role involves on-site and remote customer support, machine commissioning and repair, customer training, preventive maintenance, and thorough service documentation. It requires strong mechanical and electrical capabilities, a customer-first approach, independent work, and extensive travel. The technician participates in an on-call rotation for after-hours and holiday support and may travel internationally.

Requirements

High school diploma required.
Minimum 2 years of experience with Waterjet, CNC Laser, or Press Brake equipment.
Hands-on experience with industrial machinery installation or field service.
Proficiency in mechanical, hydraulic, pneumatic, plumbing, electrical, and electronic systems.
Strong diagnostic and troubleshooting skills, including the ability to analyze and resolve technical problems using sound judgment.
Proficiency in Microsoft Office (Word, Excel, Outlook, Teams), Concur, and Kronos.
Strong verbal and written communication skills, including the ability to explain complex technical issues clearly.
Excellent interpersonal skills and the ability to remain calm and professional under pressure.
Strong initiative, a positive attitude, and a dependable work ethic.
Ability to organize work, manage time effectively, and work independently.
Valid driver’s license and passport.
Ability to lift up to 70 lbs and perform physically demanding tasks.
Willingness to work overtime and occasional weekends.
Ability to travel extensively, including up to 100% overnight travel Monday–Friday and occasional international travel.

Nice To Haves

Associate degree in Electronics, Robotics, or Mechanical Engineering.

Responsibilities

Install, commission, troubleshoot, and repair Waterjet, CNC Laser, and Press Brake systems.
Provide on-site and remote technical support to ensure optimal machine performance.
Train customers in machine operation, preventive maintenance, and safety procedures.
Diagnose and resolve mechanical, electrical, hydraulic, and software issues.
Complete detailed service documentation and reports.
Maintain current technical documentation and assist with parts identification.
Establish and maintain strong customer relationships.
Participate in an on-call rotation for after-hours and holiday support.
Perform routine and preventive maintenance.