Field Service Technician
HiFyve•Chicago, IL
•Remote
About The Position
HiFyve is hiring Remote Field Service Technicians for a Manufacturing Equipment Company! This role is responsible for on-site troubleshooting, repair, installation, commissioning, and maintenance of industrial food-processing equipment at customer locations. This role involves extensive travel and direct customer interaction while serving as a key technical representative in the field.
Requirements
- 3+ years of field service, industrial maintenance, packaging equipment, or food-processing equipment experience (5+ preferred)
- Strong mechanical aptitude with hands-on troubleshooting experience
- Working knowledge of electrical, pneumatic, and mechanical systems
- Ability to read and interpret technical manuals, schematics, and system documentation
- Strong problem-solving skills in customer-facing, high-pressure environments
- Excellent communication and customer service skills
- Ability to work independently with minimal supervision while managing travel schedules
- Proficiency in Microsoft Office
- Valid driver’s license required
- Valid passport or ability to obtain one required
- Ability to travel frequently throughout North America with occasional international travel
- Must be based in or near the Chicago, IL area
- Must be comfortable with approximately 60–70% travel
Nice To Haves
- Food processing industry experience strongly preferred
- Salesforce experience preferred
Responsibilities
- Perform on-site troubleshooting, repair, servicing, installation, and maintenance of industrial food-processing equipment
- Install new equipment and ensure systems are fully operational according to technical specifications
- Diagnose and resolve mechanical, electrical, pneumatic, and operational system issues
- Serve as the primary liaison between customers and internal support teams
- Document all service activities accurately in CRM systems (Salesforce) within required timelines
- Travel extensively to customer sites throughout North America with occasional international travel
- Communicate job progress, findings, and recommendations to service leadership and customers
- Recommend replacement parts, maintenance services, and equipment improvements
- Train customers on equipment operation, safety procedures, and best practices
- Provide on-site and remote technical support and training as needed
- Maintain strong professional relationships and represent the company professionally in the field
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
