Field Service Technician
About The Position
The Field Service Technician will support the Texas Department of Transportation (TxDOT) by providing enterprise desktop support, troubleshooting hardware and software, and delivering white-glove technical assistance to executives and end users. The role includes installing, configuring, repairing, and performing preventative maintenance on workstations across enterprise computing environments. The technician also supports Microsoft 365, Microsoft Teams, and video conferencing solutions used by senior leadership and staff. Additional duties include developing support procedures, training users, leading or coordinating project efforts, and mentoring junior technicians. The position is onsite in Fort Worth, Texas. Candidates must be local to the Dallas/Fort Worth area and provide a redacted copy of their driver's license showing only their first and last name and city/state to verify their current location. The engagement is scheduled for 12 months, from December 1, 2026, to December 1, 2027, for 2,080 hours.
Requirements
- At least 5 years of experience providing end-user support.
- At least 5 years of experience supporting personal computer hardware and routine software installation.
- At least 5 years of experience troubleshooting IT hardware and peripherals in an enterprise environment.
- At least 5 years of experience supporting Microsoft productivity tools such as Office 365 and Microsoft Teams.
- At least 4 years of experience providing white-glove executive-level support.
- At least 4 years of experience supporting video teleconferencing solutions such as Cisco Webex.
- Must be local to the Dallas/Fort Worth area.
- Must provide a redacted driver's license copy showing only first and last name and city/state to verify current location.
Nice To Haves
- At least 5 years of experience creating technical knowledge articles.
- At least 5 years of experience working in a multi-vendor support environment.
- At least 4 years of experience utilizing ServiceNow in a support environment.
Responsibilities
- Provide white-glove technical support to executives and senior leadership in a professional IT environment.
- Deliver end-user technical support for desktop and laptop hardware, software, peripherals, and connectivity issues.
- Install, configure, repair, and perform preventative maintenance on personal computers and related systems.
- Troubleshoot and resolve software and hardware failures to maintain reliable workstation operations.
- Identify network problems related to desktop and laptop computers.
- Support Microsoft Office 365, Microsoft Teams, and video conferencing platforms.
- Support enterprise technology deployments and resolve technical incidents.
- Develop technical support procedures and processes to improve service delivery.
- Provide user training and lead or coordinate technical project efforts.
- Serve as a local leader and mentor to junior technicians.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
