Field Service Technician

Xylem•Indianapolis, IN

19d

About The Position

The Field Service Technician executes field service activities at customer sites safely and efficiently. The role involves troubleshooting systems and working with mechanical, electrical, and diesel equipment; performing preventative maintenance and parts inventory; and identifying and addressing safety issues with company- and customer-owned equipment. The technician interfaces directly with customers and may work across multiple sites and technologies. Critical thinking is essential. The position usually works with direct supervision but may require independent work, and the technician must be able to function in a team environment. Travel varies by division and location, ranging from 20% to 80%, and may involve overnight stays away from home.

Requirements

High school diploma or equivalent.
Capable of obtaining a Class A or B CDL with applicable endorsements.
Ability to obtain required customer clearances, such as TWIC and DISA.
Ability to obtain a DOT medical card.
Clean driving record.
0 to 2 years of technical work experience; 1 year preferred.
Ability to work without direct supervision when needed.
Technical soundness and critical-thinking and troubleshooting ability.
Microsoft Office experience, including use of smart devices.
Customer service experience.
Ability to synthesize technical information and communicate it clearly.
Ability to draw insight from customer experience to produce outcomes and solve problems, including in novel and unexpected situations.
Willingness to travel 20% to 80%, depending on division and location, including overnight stays away from home.
Complete applicable driver requirements and documentation, including a Driver Application for Employment, Motor Vehicle Report, Driver Disclosure and Release, Employee Applicant Drug and Alcohol Statement, FMCSA Certificate of Awareness, Driver Certificate of Violations, Driver Statement of On Duty Hours, road test, copy of driver's license, and copy of medical certificate.

Nice To Haves

Work experience is preferred.
Electrical, mechanical, diesel, or fusion experience, depending on business unit.

Responsibilities

Create and maintain a safe working environment and culture within the organization.
Take care of company property.
Demonstrate an impact culture through innovation, accountability, and empowerment.
Function effectively in a team environment and work independently when needed.
Execute field service activities at customer sites safely and efficiently.
Troubleshoot systems and work with mechanical, electrical, and diesel equipment conditions.
Conduct preventative maintenance and parts inventory.
Identify and remedy safety issues involving company- and customer-owned equipment.
Interface directly with customers and work across multiple sites and technologies as needed.