Field Service Technician

Carter Machinery Careers•Sterling, VA

15d•Onsite

About The Position

Carter Machinery is hiring a Field Service Technician in Dulles, Virginia, for a first-shift position. The technician services, diagnoses, and repairs heavy equipment and its systems at customer jobsites, applies troubleshooting methods, determines repair procedures, and documents work. The role involves regular customer interaction, maintenance of tools and equipment, and working independently and collaboratively to meet customer and business demands. The starting compensation range is $35.00–$49.94 per hour. Sign-on bonuses are available: up to $5,000 for eligible hires with at least three years of relevant heavy equipment field experience, or $2,000 for candidates with less than three years. The $5,000 bonus is paid in two installments: $2,500 at hire and $2,500 after 90 days of employment. The position requires a high school diploma or GED, mechanical service and repair experience with Caterpillar and related competitive equipment, and the ability to obtain a CDL and become DOT certified with a DOT Medical Card. Work may include any shift and overtime as needed to meet business and customer demands. Physical requirements include standing, walking, climbing, balancing, bending, kneeling, crouching, crawling, and regularly lifting or moving up to 70 pounds.

Requirements

Previous experience performing mechanical service and repairs on Caterpillar and related competitive equipment.
High school diploma or GED.
Knowledge of engines, transmissions, and other related components.
Excellent troubleshooting and analytical skills.
Excellent mechanical aptitude.
Ability to work independently and as part of a team.
Excellent driving record and ability to obtain a CDL.
Ability to become DOT certified with a DOT Medical Card.
Proficiency using technical software, databases, and manuals.
Strong verbal and written communication skills.
Ability to organize and prioritize workload while providing excellent customer service.
Ability to learn and apply new knowledge, interact professionally with customers and personnel at all levels, and function in a fast-paced environment.

Responsibilities

Apply troubleshooting techniques and determine proper repair procedures for assigned work orders.
Service, diagnose, and repair machine components and systems at customer jobsites, including engines, air conditioning units, hoses, cylinders, buckets, and booms.
Disassemble and inspect equipment, determine required parts, and reassemble equipment to factory specifications.
Interact with customers and answer repair-related questions; refer non-repair-related questions to a supervisor.
Perform minor electrical and computer repairs.
Interpret and use operating, maintenance, and service manuals and bulletins.
Prepare parts requisitions and returns, service reports, and other required forms and reports.
Document completed work and repairs accurately, clearly, and in a timely manner.
Maintain work areas, tools, and equipment to promote a clean and safe environment.
Perform other duties as assigned.
Work any shift and overtime as needed to meet business and customer demands.
Coordinate with the team to achieve Continuous Improvement goals and objectives and promote a positive customer experience.