Field Service Technician
About The Position
The Field Service Technician performs basic technical services at customer sites or in the field. The technician installs, adjusts, maintains, and repairs company products, including capacitor banks, filter banks, MVTVSS, snubbers, and MSPs. The role addresses customer product and service problems, verifies and documents corrective actions, and ensures products comply with building documentation, customer requirements, and specifications. It also involves maintaining parts inventory and service records, following organizational guidelines and purchasing authorization procedures, and referring complex service matters to a Field Service Engineer.
Requirements
- High school diploma or equivalent.
- Ability to meet deadlines.
- Ability to understand and follow directions.
- Strong written and oral communication skills.
- Clean driving record and ability to travel 50% of the time.
- Customer service, problem-solving, and technical skills.
- Manual dexterity and vision.
- Familiarity with Lockout/Tag-out procedures.
- Must have no felony convictions.
- Must be a U.S. citizen.
- Ability to perform medium work with occasional heavy work up to 75 pounds.
Nice To Haves
- Advanced degree or accreditation from a technical school or applicable skilled trades program.
- Beginning to working knowledge of the subject matter, with 0–2 years of experience.
Responsibilities
- Install, adjust, maintain, and repair company products, including capacitor banks, filter banks, MVTVSS, snubbers, and MSPs.
- Resolve product or service problems by clarifying customer issues, identifying the problem, explaining and selecting a solution, expediting correction or adjustment, following up, and verifying and documenting corrective action.
- Ensure products comply with and are installed according to final building documentation, customer requirements, and specifications.
- Maintain a parts inventory and use a variety of small tools.
- Follow guidelines and instructions established by the organization.
- Handle basic issues and problems, referring more complex services to a Field Service Engineer.
- Maintain service and maintenance records.
- Follow company purchasing authorization procedures.
- Perform other tasks as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
