Field Service Technician - Phoenix (Part-Time)

Cleaning Technologies Group•Cincinnati, OH

6d•Onsite

About The Position

The Garment Field Service Technician is responsible for providing both onsite and remote service for Cintas apparel dispensing machines as needs arise. Additionally, the technician may assist with installations within their assigned territory. This is a part-time position with flexible hours, maximum 30 hours per week. Candidates must be located in Phoenix.

Requirements

Strong mechanical and electrical aptitude.
Basic understanding of computer operating systems, networking, and troubleshooting.
Demonstrate exceptional communication skills, both within the team and with customers.
High School Diploma required.
Proficient in verbal and written English.
Basic arithmetic skills.
Ability to identify and quickly solve work process problems.
Valid State-Issued Driver’s License
Frequently lift, push, pull, and move equipment weighing up to 50 pounds unassisted and heavier loads with assistance or mechanical lifting devices.
Ability to stand, walk, kneel, bend, climb ladders, and work in confined spaces for extended periods.
Ability to operate hand and power tools safely

Nice To Haves

Technical diploma/degree preferred.
Field service experience is strongly preferred.

Responsibilities

Provide onsite and remote service for Cintas apparel dispensing machines within assigned territory, including preventative maintenance, troubleshooting, network verification, and software upgrades and installations.
Be available for emergency service calls during nights and weekends (rare).
Coordinate visits with the Field Service Coordinator, Cintas service location partners, and end customers.
Develop and maintain relationships with Cintas partners and end customers.
Execute installation of apparel dispensing machines, including unloading, reassembly, network verification, and final checkout when within territory.
Provide onsite training to Cintas MAMs, SSRs, and end users.
Prepare and submit service logs and expense reports for travel expenses in a timely manner.
Demonstrate exceptional attention to detail in documentation and reporting in systems such as Salesforce, MaintainX and Outlook.
Maintain company-provided equipment and inventory in a safe and organized manner.
Follow all customer site safety requirements and Cortex safety policies.
Complete all required documentation, time reporting, and expense reporting accurately and within established deadlines.
Perform other duties as assigned.