Field Service Technician - Clifton Park, NY

Rivian•Clifton Park, NY

About The Position

Rivian is hiring a Field Service Technician for its junior talent pipeline. This role is intended for emerging to mid-level technicians who want to develop their technical skills while delivering an exceptional customer experience. Working under the mentorship of senior technicians and leadership, the technician supports electric vehicle repairs, inspections, and field service operations. The position is based primarily at a local service center, but may also involve remote work, mobile-service travel, or support for plant operations as business needs evolve. The technician performs or assists with vehicle diagnosis, repairs, installations, and inspections; follows repair procedures and safety practices; and road-tests vehicles after repairs. The role also supports parts operations, maintains detailed repair documentation, communicates professionally with customers and other stakeholders, contributes feedback on processes, participates in service campaigns, and completes ongoing technical training. The role requires a standard 40-hour workweek, with possible work on weekends, holidays, early mornings, evenings, or overnights according to business needs. Regional travel or travel to production facilities may be required. The position involves physical tasks such as sitting, standing, walking, bending, kneeling, reaching, and lifting up to 50 pounds. The hourly range for New York-based applicants is $28.13–$38.74. The successful candidate may be eligible for an annual performance bonus. Rivian offers benefits to eligible full-time and part-time employees, including paid vacation, paid sick leave, insurance benefits, and potential participation in the 401(k) Plan and Employee Stock Purchase Program, subject to eligibility requirements.

Requirements

Minimum age of 21 years.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency with laptops and computers in Windows or Mac environments and with work order management systems.
Strong organizational and time-management skills, attention to detail, and eagerness to learn.
Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
Foundational understanding of basic electricity, including awareness of high-voltage and low-voltage systems.
Basic familiarity with circuit measurement tools such as a DVOM and introductory exposure to reading electrical schematics.
Basic familiarity with hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential is preferred.
Ability to drive a non-commercial truck and trailer is preferred.
Graduation from an accredited automotive repair school or program is highly preferred.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Basic exposure to electric vehicle or hybrid frameworks, or experience in a fast-paced startup environment.

Responsibilities

Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
Learn to identify and explain Rivian’s product line, EV framework, tools, and accessories while working under the mentorship of senior technicians.
Use technical resources and follow repair procedures efficiently while maintaining quality and safety.
Road-test vehicles after repairs to verify repair quality and operational safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs for internal and external use.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
Identify process improvement opportunities, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, keep technical skills current, and maintain high-quality work with minimal supervision as experience increases.