Field Service Technician
About The Position
Tri-Lift Industries, Inc., a third-generation family business and material handling equipment and solutions provider, is seeking a Field Service Technician. The company represents CLARK, BYD, and Liugong forklifts, along with aerial equipment and solutions, across North Carolina, South Carolina, and Virginia. The technician promotes goodwill and accountability with customers by providing professional, superior customer service. The role diagnoses equipment problems, recommends and performs repairs, and completes scheduled maintenance. It also involves documenting service calls, maintaining company equipment and a service vehicle, managing vehicle inventory, and keeping work areas safe and orderly. The typical work schedule is 8:00 AM to 4:30 PM.
Requirements
- High school diploma or equivalent.
- Three or more years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
- Effectively communicate with customers, coworkers, and management.
- Ability to understand service and training manuals and schematics.
- Ability to safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
- Provide and maintain personal tools required to perform equipment service duties.
- Pass a pre-employment drug test.
- Have a valid and current driver's license; driving record is reviewed by the insurance company for eligibility to use a company vehicle.
Nice To Haves
- Knowledge of electrical and industrial battery charger repair.
Responsibilities
- Promote goodwill and accountability between the company and customers, acting professionally and providing superior customer service.
- Analyze and diagnose equipment problems and breakdowns, and recommend appropriate service and repair actions.
- Perform equipment repairs or modifications.
- Perform scheduled equipment maintenance efficiently.
- Accurately and neatly document service calls and repairs, including necessary paperwork.
- Maintain the serviceability and accountability of company equipment.
- Keep the company service van clean, orderly, and free of hazards.
- Secure and maintain service and parts inventory in the company vehicle.
- Maintain personal tools needed to perform equipment service duties.
- Keep the work area clean and free of hazards.
- Cooperatively perform additional duties assigned by management.
Benefits
- Competitive compensation and paid time off.
- Extensive hands-on training and advancement opportunities.
- Company uniforms.
- Company vehicle and gas card for road technicians.
- Tablet and laptop.
- 401(k) plan with a 4% company match.
- Medical, dental, and vision insurance.
- Company-paid short- and long-term disability insurance.
- Company-paid life insurance, with additional purchase options.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
