Field Service Technician

Xylem•Milpitas, CA

15d•$22 - $34

About The Position

The Field Service Technician performs onsite service, maintenance, troubleshooting, repair, and commissioning at customer locations. The role supports mechanical, electrical, diesel, and related equipment systems; carries out preventive maintenance; manages parts inventory; and identifies and addresses equipment and workplace safety concerns. The technician works directly with customers across multiple sites and technologies, applying problem-solving and critical-thinking skills while prioritizing safety, customer service, teamwork, and continuous improvement. Frequent local travel to customer sites is required.

Requirements

High school diploma, GED, or equivalent.
Prior customer service experience.
Valid driver's license with an acceptable driving record.
Meet company and customer driving qualification standards.
Ability to obtain a Class A or Class B Commercial Driver's License (CDL) with applicable endorsements.
Ability to obtain and maintain a DOT Medical Card.
Ability to secure required customer access credentials and clearances, including TWIC, DISA, and other site-specific requirements.
Strong troubleshooting and diagnostic capabilities.
Ability to analyze technical issues and apply critical-thinking skills to identify effective solutions.
Proficiency with Microsoft Office applications and smart/mobile devices.
Strong verbal and written communication skills.
Successfully complete applicable driving and compliance requirements, which may include an MVR review, driver application and disclosures, drug and alcohol statement, FMCSA certificate of awareness, driver certificate of violations, driver statement of on-duty hours, road test if applicable, and copies of a valid driver's license and current medical certificate.

Nice To Haves

0–2 years of technical field service, maintenance, mechanical, electrical, diesel, or related experience.
Experience in industrial, construction, manufacturing, utility, or related environments.
Basic knowledge of mechanical, electrical, diesel, fusion, or related equipment systems, depending on business unit requirements.

Responsibilities

Promote and maintain a safe work environment by following company and customer safety policies and procedures.
Perform field service activities, including equipment inspection, troubleshooting, maintenance, repair, and commissioning.
Diagnose mechanical, electrical, diesel, and related equipment issues and implement timely corrective actions.
Conduct preventive maintenance and help ensure equipment reliability and performance.
Maintain accurate service records, inspection reports, and inventory documentation.
Identify, communicate, and resolve safety concerns involving company- and customer-owned equipment.
Build and maintain positive customer relationships through professional communication and service excellence.
Protect and properly maintain company tools, vehicles, equipment, and other assets.
Collaborate effectively with team members and work independently when required.
Demonstrate accountability, innovation, and ownership in delivering high-quality results.
Adapt to varying customer environments, technologies, and work assignments.