About The Position

P&G Professional, the commercial division of Procter & Gamble, provides chemical programs and solutions to hospitality, foodservice, and long-term care customers to help keep facilities clean and safe. The Senior Field Service Technician is a field-based role working independently to install, troubleshoot, repair, and maintain chemical dispensing and other equipment used in commercial foodservice or laundry operations. The position focuses on delivering exceptional service—not sales—to support customer retention and superior customer service. This is a full-time position with Procter & Gamble. The work schedule is generally five days per week and eight hours per day, though it may include 12-hour shifts, occasional weekends, and night shifts. On-call coverage may include occasional weekends, holidays, and night shifts. The role requires occasional overnight travel, and the candidate must live in the specified city. The position includes a competitive healthcare plan and retirement benefits, with opportunities for career growth.

Requirements

  • Great work ethic and willingness to learn new skills through provided training.
  • Basic understanding of electronics, plumbing, maintenance, or mechanical systems, with the ability to troubleshoot using root cause analysis.
  • Moderate working knowledge of appropriate tools, data, implements, and service needs.
  • Proficiency with laptop and cell phone technology, including Salesforce, Microsoft Word, and Microsoft Excel.
  • Valid driver’s license.
  • Must live in the specified city.
  • Must be eligible to work onsite at customer locations in accordance with occupational health and safety requirements.
  • Ability to safely operate a motor vehicle in city, rural, and expressway conditions; approximately 30% of the day is spent traveling between accounts.

Responsibilities

  • Independently install, troubleshoot, repair, and maintain chemical dispensing equipment and other equipment used in commercial foodservice or laundry operations.
  • Deliver exceptional service to support customer retention and superior customer service.
  • Travel between customer accounts and provide service and maintenance.

Benefits

  • Competitive healthcare plan
  • Retirement benefits
  • Career opportunities as the company grows
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