Field Service Engineer II - Oklahoma City / OK

Abbott • Oklahoma City, OK

4d • $27 - $53 • Remote

About The Position

Abbott is hiring a remote, field-based Field Service Engineer II for its Diagnostics Division, covering the Oklahoma City, Oklahoma territory. The role supports customers as a technical expert by installing, maintaining, and troubleshooting diagnostic instruments, ensuring regulatory and quality compliance, and delivering customer satisfaction. The engineer manages the territory, resolves complex issues, and works with cross-functional partners to support business goals and reliable diagnostics that contribute to patient care. The position requires a valid driver’s license and local residence in the Oklahoma City area. Travel is required; the posting gives different estimates of up to 50% and 25% of the time.

Abbott describes its benefits as including career development, potential eligibility for free medical coverage in the Health Investment Plan PPO in the next calendar year, a retirement savings plan with a high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and the FreeU education benefit. The posted base pay is $26.50–$53.00 per hour, with possible variation by location.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel within the assigned territory; the posting states up to 50% travel in the opportunity section and 25% in the travel field.
• Valid driver’s license and local residence in the Oklahoma City, Oklahoma area.

Nice To Haves

• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency with Word, Excel, PowerPoint, internet applications, and remote computing tools such as VPN and remote troubleshooting.
• Effective communication and interpersonal skills.

Responsibilities

• Install diagnostic systems and perform preventive maintenance and corrective repairs to maintain instrument performance and compliance with quality standards.
• Diagnose technical problems across multiple complex instruments, document resolutions, and close service calls within defined timelines.
• Manage customer issues through resolution or escalation, provide proactive communication, and build strong customer relationships.
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.
• Follow regulatory, quality-system, and laboratory safety guidelines and maintain documentation for audits.
• Collaborate with cross-functional teams and provide guidance to other Field Service Representatives.
• Meet service-sales, cost-of-service, and key performance indicator targets for assigned accounts.
• Use remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Potential eligibility for free medical coverage in the Health Investment Plan PPO in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level