Field Service Engineer II - Oklahoma City / OK

Abbott • Oklahoma City, OK

2d • Remote

About The Position

Abbott is hiring a Field Service Engineer II for its Diagnostics Division. This remote, field-based role covers the Oklahoma City, Oklahoma territory and requires the employee to be local to the area and have a valid driver’s license. The engineer supports customers as a technical expert by installing, maintaining, and troubleshooting diagnostic instruments while ensuring regulatory compliance and customer satisfaction. The role includes managing a territory, resolving complex issues, and collaborating across teams to support business goals and reliable diagnostics that affect patient care. Travel is required; the posting states up to 50% in the role description and 25% in the job details.

The position includes installations, preventive maintenance, and corrective repairs; troubleshooting and documenting service issues; managing customer issues through resolution or escalation; planning service visits and maintaining inventory; supporting on-call rotation and after-hours coverage; and following quality, regulatory, and laboratory safety requirements. The engineer also collaborates with colleagues, provides guidance to other Field Service Representatives, works toward service and cost metrics, uses remote support tools, and maintains certifications through training.

The listed base pay is $26.50–$53.00 per hour, with pay potentially varying by location. Abbott describes career development, potential eligibility for free medical coverage through its Health Investment Plan PPO in the next calendar year, a retirement savings plan with a high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and the FreeU education benefit.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel within the assigned territory; the posting states up to 50% in the role description and 25% in the job details.
• Valid driver’s license and local residence in the Oklahoma City, Oklahoma area.
• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and in team environments.
• Proficiency with computer applications, including Word, Excel, PowerPoint, and Internet, and with remote computing tools such as VPN and remote troubleshooting.
• Effective communication and interpersonal skills.

Responsibilities

• Install diagnostic systems and perform preventive maintenance and corrective repairs to support instrument performance and quality compliance.
• Diagnose technical issues across complex instruments, document resolutions, and close service calls within defined timelines.
• Manage customer issues through resolution or escalation, communicate proactively, and build customer relationships.
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.
• Follow regulatory, quality-system, and laboratory safety guidelines and maintain documentation for audits.
• Collaborate with cross-functional teams and provide guidance to other Field Service Representatives.
• Meet service-sales, cost-of-service, and key performance indicator targets for assigned accounts.
• Use remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Career development opportunities with an international company.
• Potential eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level