Sr. Field Service Technician - Oklahoma City, OK

Rivian•Oklahoma City, OK

12h

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader in complex vehicle repairs and field operations. The role is based primarily at a service center but may include remote work, travel to remote locations, or support at production plants as business needs require. The technician will perform advanced diagnostics and repairs, guide field teams through remote troubleshooting, mentor junior technicians, and promote continuous improvement and consistent repair standards. The position also involves complex parts operations, technical documentation and root-cause feedback, and professional engagement with customers, suppliers, and internal teams.

Requirements

High school diploma, GED, or recognized equivalency credential preferred.
At least 21 years of age.
Valid driver's license with a clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, and early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows or Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 lbs.
State mechanic certifications where required by jurisdiction.
Three to eight or more years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Demonstrated background in continuous improvement, process standardization, and escalation management.
Advanced capability in high-voltage architecture, HVIL, charging isolation, safe power-down protocols using appropriate PPE, and diagnosis of complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN network communications, electrical schematics, and precise wiring harness repairs.
Expertise in chassis service and diagnosis of vehicle dynamics, including alignments, braking, ABS, traction control, power steering, and NVH concerns.
Comprehensive knowledge of HVAC systems, coolant drain and fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
Proficiency in calibrating ADAS and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Five to eight or more years of automotive repair experience, with extensive bumper-to-bumper diagnostic experience.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Prepare high-quality documentation in service support and engineering systems and provide root-cause analysis and actionable feedback to field service engineers and leadership.
Engage professionally with customers, suppliers, and internal teams during escalation resolutions and mobile outreach events.