Field Service Representative - Oklahoma City, OK

Ferno-Washington, Inc•Oklahoma City, OK

7d•Onsite

About The Position

The Medical Device Field Service Representative installs, maintains, troubleshoots, and repairs medical equipment at customer sites. The role ensures optimal device performance, minimizes downtime, and provides customer service to healthcare providers. The representative serves as a liaison between the organization and its customers, supporting safe and effective use of medical technologies. The position manages an assigned service territory and involves frequent travel, including to hospitals and laboratories. The representative may participate in on-call or after-hours support schedules and must be able to lift and move equipment typically weighing up to 50 pounds.

Requirements

Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related field is preferred; equivalent combinations of education and hands-on technical experience may be considered.
2–5 years of experience in field service, medical device support, or a related technical role.
Strong understanding of electronics, mechanical systems, and medical equipment.
Ability to read and interpret technical manuals, schematics, and diagrams.
Proficiency with diagnostic tools and troubleshooting techniques.
Excellent customer service and communication skills.
Strong problem-solving and critical-thinking ability.
Ability to work independently with minimal supervision.
Effective time-management and organizational skills.
Adaptability in a fast-paced, field-based environment.
Valid driver’s license and clean driving record.
Ability to lift and move equipment, typically up to 50 pounds.

Nice To Haves

Familiarity with regulatory standards applicable to medical devices.
CBET (Certified Biomedical Equipment Technician) certification.
Experience supporting medical equipment such as beds and stretchers, patient monitoring equipment, or diagnostic devices.
Knowledge of networking and IT systems related to medical devices.

Responsibilities

Install, configure, and test medical devices at customer facilities according to company standards.
Perform preventive maintenance, calibration, and safety checks on equipment.
Troubleshoot and repair devices, accurately diagnosing technical issues and resolving them in a timely manner.
Provide on-site and remote technical support to healthcare professionals.
Train clinical staff and end-users on proper equipment operation and basic maintenance.
Maintain accurate service documentation, including service reports, logs, and compliance records.
Follow regulatory requirements, safety standards, and company policies, including FDA and ISO requirements.
Manage the assigned service territory, schedule visits, respond to service requests, and engage third-party resources as needed.
Maintain inventory of tools, parts, and service equipment.
Collaborate with engineering, sales, and customer support teams to improve customer satisfaction.
Identify opportunities for service contract renewals, upgrades, or product improvements.