Field Service Technician

Wright Implement Company • Corydon, IN

76d • Onsite

About The Position

Wright Implement, a family-owned business established in 1936 with 15 locations across Kentucky and Indiana, is seeking a Field Service Technician. This role involves independently performing in-field equipment diagnostics and repairs using a mobile service vehicle, traveling to customer locations. The ideal candidate possesses a strong work ethic, minimal supervision, and excellent communication skills to represent the dealership and provide effective service solutions. The company prioritizes benefits and competitive pay for its employees.

Requirements

• 5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Able to lift 75 lbs.
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• High School Diploma, GED, or equivalent experience required
• Valid driver’s license required

Nice To Haves

• Associates degree preferred
• CDL (Commercial Driver’s License) preferred

Responsibilities

• Perform diagnostics and repairs on John Deere equipment and technology
• Performs diagnostics and repairs in the field as required
• Maintains accurate inventory of parts kept in stock on service vehicle
• Mentors Service Technician and Apprentice Technicians
• Identify and communicate solutions for customer service opportunities in area of responsibility
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products

Benefits

• Eligibility for health, dental, vision and other insurance coverage.
• Eligibility for 401(k) plan, subject to plan terms.
• Eligibility for company-paid benefits such as life insurance and short-term disability, subject to applicable waiting periods.
• Paid time off (PTO) earned on accrual basis.
• Company paid Holidays.
• Uniform Allowance
• Continuous Training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED