Field Service Technician
About The Position
NELCO Worldwide is seeking a hands-on Field Service Technician to install, maintain, troubleshoot, and repair radiation-shielded and radio frequency (RF) shielded automatic door systems. The role supports reliable equipment operation at hospitals, healthcare facilities, research facilities, and industrial customer sites. The technician combines mechanical and electrical troubleshooting with responsive customer service and works independently and with service, engineering, and project teams. The position is based from Saddle, NJ, with approximately 90% travel, including frequent overnight and out-of-state trips, extended driving, and time away from home. Service schedules may require early starts, evenings, weekends, or extended hours to meet customer access windows and minimize downtime. The role is nonexempt, with hourly pay of $28.85 to $36.06. Overtime is paid in accordance with applicable law, and approved business travel expenses are reimbursed under company policy. Work takes place in healthcare, industrial, construction, and occasional outdoor environments. Duties may involve moving machinery, electrical and stored energy, noise, dust, and varying temperatures. Physical tasks include standing, walking, bending, kneeling, crouching, reaching, working in restricted spaces, and using ladders or elevated work platforms. The role requires handling tools and components weighing up to 50 pounds; team assistance or mechanical lifting equipment should be used for heavier or awkward loads. Required protective equipment and site controls must be used. Reasonable accommodations are available to enable qualified individuals with disabilities to perform essential job functions.
Requirements
- High school diploma or equivalent.
- Demonstrated mechanical and electrical troubleshooting experience with automatic doors, industrial equipment, electromechanical systems, or comparable equipment.
- Ability to read mechanical drawings, wiring diagrams, schematics, and technical service manuals.
- Ability to safely use hand tools, power tools, and electrical diagnostic instruments.
- Strong problem-solving, organization, communication, and customer service skills; ability to work independently and coordinate with customers and internal teams.
- Ability to use electronic service reporting, email, and mobile or computer applications to document work accurately.
- Ability to meet extensive travel requirements and drive to customer sites; valid driver’s license and driving record meeting company requirements.
- Completion of OSHA 30-hour Construction Outreach training; task-specific and site-specific safety training must also be completed as applicable.
- Ability to travel approximately 90%, including frequent overnight and out-of-state trips, extended driving, and time away from home.
- Ability to handle tools and components weighing up to 50 pounds and perform the physical duties described, with reasonable accommodation as appropriate.
Nice To Haves
- Technical certificate or associate degree in electrical, mechanical, mechatronics, or automation technology.
- Experience with radiation-shielded or RF-shielded doors, automatic door safety systems, programmable logic controllers (PLCs), and related controls.
- Familiarity with applicable ANSI/BHMA automatic door standards and manufacturer inspection and adjustment procedures.
- Welding experience and relevant forklift, aerial lift, first aid, or CPR training.
Responsibilities
- Install, align, adjust, and service heavy-duty door assemblies, automatic operators, drive components, tracks, bearings, safety sensors, and related controls.
- Perform preventive maintenance and diagnose mechanical, electrical, and control system problems using technical drawings, wiring diagrams, diagnostic tools, and manufacturer instructions.
- Troubleshoot motors, sensors, switches, wiring, safety interlocks, and linear motion systems; replace or repair components within the scope of training and authorization.
- Check door movement, alignment, operating cycles, and safety device functionality before returning equipment to service; document unresolved issues and escalate unsafe conditions.
- Coordinate site access, service schedules, and equipment downtime with customers and internal teams, considering clinical operations and patient care.
- Explain findings, recommended repairs, and proper equipment operation to customers; provide updates on service progress and follow-up needs.
- Complete electronic service reports, inspection results, parts usage, time records, and travel expenses; communicate recurring failures and improvement opportunities.
- Maintain tools, test instruments, service parts, and assigned equipment in safe working order; support service planning and parts replenishment.
- Follow applicable safety requirements, manufacturer procedures, and customer site rules, including hazardous energy control, electrical safety, safe lifting, fall protection, and required personal protective equipment.
- Perform electrical work, welding, powered equipment operation, and elevated work only when trained and authorized and when required credentials are held; do not bypass safety devices or release unsafe equipment for use.
- Coordinate with authorized facility personnel before work affecting shielding or radiation-controlled areas; follow access restrictions, infection prevention measures, and site-specific work permits.
- Report hazards, incidents, and near misses promptly.
- Perform related duties as assigned by service leadership, consistent with training and qualifications.
Benefits
- Approved business travel expenses are reimbursed under company policy.
- Overtime is paid in accordance with applicable law.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
