FIELD SERVICE TECHNICIAN

Equipment Depot Inc.•Milwaukie, OR

13d•Onsite

About The Position

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment. The technician diagnoses equipment problems, proposes repair solutions, completes mechanical repairs, documents work, and communicates with customers. The role also includes inspecting and adjusting safety devices, verifying repairs, maintaining the service van, coordinating its routine maintenance, and submitting required paperwork and time records. The work environment varies among an office, job sites, and industrial locations.

Requirements

High school diploma or GED.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of internet software.
Valid driver’s license and clean driving record.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to follow written, oral, or diagrammed instructions using common-sense reasoning and address problems involving several concrete variables in standardized situations.

Responsibilities

Read work orders and observe and listen to trucks in operation to diagnose malfunctions.
Offer solutions to meet customer specifications and provide estimates when appropriate.
Inspect and analyze equipment breakdowns before making mechanical repairs.
Record complete repair descriptions on work orders, including equipment model, serial number, and hour-meter reading.
Obtain customer signatures and communicate repair needs and completed work to customers.
Examine protective guards, loose bolts, and specified safety devices, and make adjustments.
Lubricate moving parts and drive repaired trucks to verify conformance to specifications.
Represent Equipment Depot to customers and maintain a professional image and a clean service van, inside and out.
Coordinate with operations or the service manager when the service van is due for routine maintenance or has other service-related issues.
Work in a manner that protects customers, Equipment Depot, and the public.
Return work orders, fuel receipts, sublet invoices, and other paperwork to the field service coordinator daily.
Submit time cards by 9:00 a.m. daily; when dispatched from home, call in time to the service administrator by 9:00 a.m. daily.