Field Service Technician

Concentric LLC•Atlanta, GA

14d

About The Position

Concentric, LLC is a nationwide provider of industrial power, critical infrastructure, mechanical/HVAC, and material handling and automation maintenance solutions. The Battery and Charger Field Technician inspects, maintains, troubleshoots, and repairs motive power equipment in the field and at Concentric shops. The role responds to customer needs, completes work-order and customer-facing documentation, and follows company procedures and safety requirements. Technicians travel within a designated territory and are home most nights. A company vehicle is provided. Performance is evaluated through measures including safety, efficiency, work-order completion, customer satisfaction, issue resolution, time management, billable time, attitude, diligence, teamwork, and willingness and ability to learn. The position may also be assigned other duties by a supervisor. The job description and listed benefits are subject to change.

Requirements

High school diploma or GED required.
Working knowledge of basic AC and DC electrical/electronic theory.
Strong communication, problem-solving, and analytical skills.
Ability to organize work and work independently with limited supervision.
Ability to work with people from diverse backgrounds and needs, including across remote offices.
Ability to communicate ideas clearly in writing and verbally to internal and external customers, and listen effectively to customer needs.
Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
Ability to collaborate with other departments toward organizational goals.
Ability to adapt to a fast-changing environment.
Travel within a designated territory; home most nights.
Must pass a background check and drug test; technicians are subject to random drug testing.
Valid driver’s license.
Willingness to work occasional overtime.

Nice To Haves

Mechanical and electrical troubleshooting skills are highly desired; recent trade school graduates are considered.
Experience in a material handling environment is preferred but not required.
Commercial driver’s license (CDL) is a plus but not required.

Responsibilities

Perform routine preventative maintenance.
Troubleshoot battery and charger systems.
Perform repairs at customer locations and Concentric shops.
Respond to client needs in a timely manner and provide strong customer service.
Complete work-order and customer-facing documentation in accordance with Concentric SOPs.
Work safely and comply with safety requirements.
Work independently or collaboratively with a team in a professional manner.
Manage time effectively to support customer billable time and performance targets.
Perform other duties as assigned by a supervisor.

Benefits

Competitive pay, incentive opportunities, and overtime potential for hourly employees.
Three medical plan options with employer premium contribution, starting on day one.
Employee-paid dental and vision insurance, starting on day one.
Health Savings Account with company contribution on eligible High-Deductible Health Plans.
Medical and dependent care Flexible Spending Accounts.
Company-paid life and AD&D insurance and short-term and long-term disability coverage, starting on day one.
Company 401(k) plan with 100% match on the first 4% of employee contributions.
Eight paid holidays.
Full-time employees receive 128 hours of paid time off annually.
Employee-paid accident, critical illness, and hospital indemnity insurance.
Employee-paid legal plans, identity protection, pet insurance, and home and auto discounts.
Training and mentoring from industry experts.
Advancement opportunities.
Company vehicle provided.