Field Service Technician

LB Water Current Career • Aliquippa, PA

7d

About The Position

LB Water Service and FlowNetworx, doing business as 540 Technologies, is seeking a Field Service Technician to support customer service and maintenance needs. The role travels to client locations to install and upgrade equipment, configure hardware and software, monitor systems, perform routine maintenance and repairs, troubleshoot issues, document work, and train customers to use company equipment. The technician also maintains service tools, replacement parts, vehicle inventory, and demo/loaner equipment.

When field work is not required, the position supports the sales team with warehouse, office, and administrative tasks. These include using the ERP system, assisting with customer quotes, ordering and receiving inventory, coordinating shipments and RMAs, tracking and coordinating sales calls, helping arrange remote cold calls and appointments, working with Marketing as directed, developing product knowledge, and preparing summary reports. The technician works with company personnel, follows direction from the Manager, and performs other duties as required.

LB Water is an employee-owned company serving water, wastewater, and stormwater customers. It has more than 200 employees and locations across several Mid-Atlantic states and Washington, D.C.

Requirements

• Bachelor's degree in Arts or a related discipline, or an equivalent combination of education and experience, is preferred.
• Working knowledge of Microsoft Office, including Excel, Access, Word, PowerPoint, and Prezi.
• Demonstrated work history.
• Excellent troubleshooting and problem-solving skills.
• Ability to adapt to a constantly changing work schedule and travel overnight frequently.
• Proficiency in English reading, writing, and speaking.
• Ability to interact successfully with all organizational levels.
• Good communication and training skills, including the ability to listen to and understand customer needs.
• Ability to manage multiple tasks, organize and set priorities, and meet deadlines.
• Computer savvy, with the ability to learn and retain new programs and applications.
• Demonstrated project management skills and excellent time management skills.
• Mechanical and electrical skills.
• Physical fitness and ability to work with heavy equipment.
• Ability to pass a drug test.
• Self-management and ability to work well with little supervision; strong follow-through.
• Motivated and enthusiastic, with good interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to work as a team player and support company goals.
• Professional conduct, honesty, and a high level of integrity.

Nice To Haves

• Bachelor's degree in Arts or a related discipline, or an equivalent combination of education and experience.

Responsibilities

• Travel to customer locations to install or upgrade company-maintained equipment.
• Configure hardware and software components after installation.
• Perform routine maintenance, system monitoring, troubleshooting, testing, and repairs on technology equipment.
• Document installations and repairs, assess equipment failures, and repair equipment as needed.
• Maintain tools and equipment used during service calls.
• Train customers to use equipment properly and meet with customers to determine the nature of service or repair needs.
• Manage replacement-parts and equipment stock, including inventory in the company vehicle and the demo/loaner fleet.
• Use the ERP system and assist sales staff with customer quotes.
• Order and receive inventory and generate and coordinate order shipments.
• Coordinate RMAs and serve as the centralized sales call tracker and coordinator.
• Help coordinate remote cold calls and appointment setups.
• Work with the Marketing team as directed and develop an intermediate understanding of products and their uses.
• Provide summary reports as directed and continually increase knowledge of company products, services, and procedures.
• Communicate with personnel and work collaboratively in a team environment.
• Perform other duties as required by the Manager.

Benefits

• Employee Stock Ownership Plan (ESOP), through which the company allocates stock to individual employee pension accounts.
• Comprehensive medical and prescription coverage, with the company paying 100% of the premium and deductible.
• Dental insurance available through payroll deduction.
• Vision insurance available through payroll deduction.
• Life insurance available through payroll deduction.
• Short- and long-term disability insurance available through payroll deduction.
• 401(k) retirement plan with employer contribution.
• Paid vacation, sick, and holiday time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level