Field Service Technician - Level 1 - Pittsburgh, PA

LINET Group•Pittsburgh, PA

21h

About The Position

The Field Service Technician I completes installation, troubleshooting, and repair assignments for LINET and non-LINET products in hospitals and healthcare facilities, under the direction of the Field Service Supervisor and Technical Support Team. The technician assists with customer installations, reports product damage and bed-function failures, and repairs reported concerns on site when possible and within established standards. The role includes providing professional customer service; repairing electronic, hydraulic, and pneumatic systems; assisting with installations; and performing routine preventive maintenance under service contracts. Technicians document work orders and repairs, including evaluations, failures, remedies, parts used or needed, and warranty status. Required paperwork must be signed by the technician and facility representative and submitted to the Technical Support Team within 24 hours of completion. Technicians maintain knowledge of LINET products through ongoing education, follow LINET safety procedures, use required personal protective equipment and LINET equipment, and maintain the service van, tools, and spare-parts inventory. The position involves travel to support field service, delivery and installation of beds, and occasional sales support and trade shows. Regular and timely attendance is required; nights, weekends, and on-call hours may be required. The work takes place in hospital environments where biohazards may be present, and the role requires driving in inclement weather. COVID-19 vaccination is required absent a valid approved exemption.

Requirements

High school diploma or equivalent.
Five years of related experience and/or training.
Advanced electromechanical repair and troubleshooting skills.
Experience driving “C” size trucks.
Valid driver’s license and ability to be insured under company guidelines; driving record is reviewed annually.
Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.
Ability to respond to common inquiries or complaints from employees, customers, or the broader community.
Ability to apply mathematical concepts and operations.
Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions.
Ability to drive in inclement weather.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 75 pounds.
COVID-19 vaccination, absent a valid approved exemption.

Responsibilities

Provide a high level of customer service and interact with customers professionally.
Complete repairs involving electronic, hydraulic, and pneumatic systems according to established service standards and training.
Assist with installations as instructed and perform routine preventive maintenance according to service contracts.
Document work-order repairs, evaluations, preventive maintenance, failures, remedies, parts used or required, and warranty status; obtain required signatures and submit paperwork to the Technical Support Team within 24 hours of completion.
Perform preventive maintenance on beds and repairs on beds, stretchers, OBTs, and other accessories according to service contracts and work orders.
Understand product functionality, benefits, and applications for customer needs, patients, and caregivers.
Complete ongoing education provided by LINET to stay current on products and technologies.
Follow LINET safety procedures and wear required personal protective equipment while performing assigned work.
Use LINET-provided equipment for work on LINET products and other assigned tasks.
Maintain the service van and inventory of required tools and spare parts at the beginning and end of each shift; report equipment needing service or repair to a manager for approval before continued use.
Perform other duties as assigned.
Maintain regular and timely attendance; nights, weekends, and on-call hours may be required.
Travel for field service, bed delivery and installation, occasional sales support, and trade shows.