Field Service Technician
About The Position
OWL Services is hiring a Field Service Technician to service and install electronic equipment, including security point-of-sale systems and EV charging stations. The role includes troubleshooting and repairing electro-mechanical devices, performing EV charger testing, resolving system performance issues and ground faults, and completing maintenance and service requests professionally and on time. The technician reviews work orders, manuals, and drawings and uses testing devices and hand and power tools. Temporary travel to other geographic areas may be needed to support installations and upgrades.
Requirements
- Mechanical aptitude and troubleshooting skills.
- Must be able to work independently and be a strong problem-solver.
- Strong attention to safety and willingness to follow safety protocols.
- Participate in a 24/7 on-call rotation with other local technicians.
- Ability to travel up to 30–40% overnight.
- High school diploma or equivalent.
- Good driving record.
- Ability to travel and possess air travel documents such as REAL ID or a passport.
- Proficient use of a computer and smartphone.
Nice To Haves
- One or more years of experience working in an electrical capacity is preferred.
- Experience with POS systems such as Verifone or NCR is a plus.
- Experience with alarms is a plus.
Responsibilities
- Troubleshoot, inspect, replace, and repair electro-mechanical devices, including cash registers, coin changers, security equipment, alarms, and point-of-sale equipment.
- Manage EV charger testing requirements, including torque, thermal imaging, insulation (megger), and performance reports.
- Locate system performance issues and fix ground faults.
- Complete service requests and maintenance repairs in a timely and professional manner.
- Review work orders, manuals, and drawings to perform equipment maintenance and service correctly.
- Use testing devices and job-related hand and power tools.
- Provide temporary support in other geographic areas for new installations and upgrades.
- Perform other duties as required.
Benefits
- 10 paid holidays
- Flexible time off
- 401(k) company match
- Health, dental, and vision insurance
- HSA and FSA
- Disability and occupational accident insurance
- Company-paid life insurance policy
- Employee Assistance Program (EAP)
- Paid training program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
