Field Service Technician

Kenworth Louisiana•Shreveport, LA

20d•Onsite

About The Position

A Field Service Technician maintains and repairs machinery, equipment, and heavy-duty vehicles at customer sites. The technician diagnoses problems, performs repairs and routine maintenance, and helps minimize customer downtime while working safely and efficiently in varied environments. The role requires independent work, technical problem-solving, communication with clients, and detailed documentation of completed work. The position performs work according to repair orders, dealership and factory standards, and OEM guidelines. It involves coordinating with the parts department, documenting repairs and recommendations, supervising assigned apprentice technicians, maintaining dealership-owned tools and manuals, and attending assigned training. The technician travels among customer and branch locations and operates a field service truck equipped with front and rear camera systems and GPS tracking. The work may involve on-call scheduling, work before and after regular hours, and significant overtime.

Requirements

Degree or certification from an accredited post-secondary school, plus 2 or more years of related experience and/or training.
Valid driver's license and ability to pass the company's insurance requirements.
Ability to work an on-call schedule.
Own most basic tools and some specialty tools.

Nice To Haves

OEM certifications preferred.

Responsibilities

Perform repair-order work efficiently and accurately according to dealership and factory standards.
Diagnose malfunctions and perform repairs according to OEM guidelines.
Coordinate with the parts department to obtain necessary parts.
Save and tag parts for warranty purposes or at a customer's request.
Inspect assigned vehicles for additional safety or service work that is needed or recommended.
Immediately notify the service advisor when additional work is needed, specified work is unnecessary, or repairs cannot be completed within the promised time.
Document all work performed and recommended on repair orders.
Supervise the work of assigned apprentice technicians.
Report machinery defects or malfunctions to the supervisor.
Maintain and account for dealership-owned tools and manuals.
Operate tools and equipment safely.
Attend and complete assigned company training.
Maintain an efficiency level of 90% or higher.
Perform other duties as assigned.
Travel to customer and branch locations as needed.
Work an on-call schedule.