Field Service Technician

Magnum Systems•Lenexa, KS

14d•$32 - $38•Onsite

About The Position

The Field Service Technician provides professional service and support to Magnum Systems customers by performing field service start-ups, minor installations, repairs, and maintenance on packaging, weighing, filling, pneumatic conveying, automation, and robotics systems. The role also troubleshoots customer issues and responds to questions and concerns by phone and email, following established procedures and the Field Service Manager’s guidance. The technician works independently at customer sites and selects troubleshooting methods, tools, parts, and routine corrective actions within the approved service scope. They may stop work when conditions are unsafe or site readiness or resources are inadequate, and must escalate issues beyond their authority, coordinate changes with appropriate internal teams, and document service findings, actions, and approvals. The role requires extensive travel, potentially involving overnight stays or extended time away from home, and may include irregular or on-call work to meet customer needs.

Requirements

High school diploma or equivalent.
At least 3 years of experience as a service technician, maintenance technician, industrial equipment technician, or in a comparable role.
Ability to travel extensively, work independently at customer sites, and maintain a valid driver's license with an acceptable driving record.
Legally authorized to work in the United States without employer-sponsored visa support.
Strong mechanical and electrical knowledge and aptitude, including the ability to troubleshoot industrial equipment systematically.
Ability to read and interpret blueprints, wiring diagrams, schematics, process drawings, specifications, manuals, and technical documentation.
Knowledge of packaging, weighing, filling, pneumatic conveying, automation, and robotic systems.
Working knowledge of Rockwell Automation software, PLCs, HMIs, VFDs, and industrial robot programming.
Ability to use electrical and mechanical test equipment, hand tools, power tools, and diagnostic methods safely and effectively.
Ability to work under general supervision or independently, both as part of a team and as a self-starter.
Critical-thinking, problem-solving, communication, and interpersonal skills, including the ability to work with internal departments, employees, customers, executives, and vendors.
Detail-oriented approach, accountability, confidentiality, and commitment to continuous learning and improvement.
Ability to work nights, weekends, and/or holidays when required, and to work long shifts or adjusted schedules based on customer and project needs.
Ability to meet the physical demands of heavy work, including exerting up to 100 pounds of force occasionally, more than 50 pounds frequently, and more than 20 pounds constantly; standing for long periods; and manipulating tools, controls, and parts.
Ability to work around heavy machinery and production lines, including in tight spaces, on elevated platforms, or in confined areas, and to use required personal protective equipment.

Nice To Haves

Experience commissioning equipment and training customer operators or maintenance personnel.
Industrial electrical, controls, mechatronics, or related technical education or certification.

Responsibilities

Prepare for and perform equipment start-ups, including customer pre-consultation, site readiness preparation, monitoring, programming, testing, assistance, and training.
Perform routine maintenance on equipment.
Provide technical consultation and installation assistance to on-site personnel or contractors.
Repair machines and systems, including performing rebuilds.
Troubleshoot operating errors, determine their causes, and take corrective action.
Determine the tools and equipment required to perform service work.
Complete service reports and document repairs, warranty work, and maintenance performed.
Consult with customers by phone, troubleshoot issues, identify concerns, and provide guidance.
Install and run PLC and logic programs, and install, load, modify, test, and troubleshoot PLC, HMI, VFD, and related control or logic programs within assigned qualifications and authorization.
Select troubleshooting methods, tools, parts, and routine corrective actions within established procedures and approved service scope.
Stop work when conditions are unsafe or site readiness or resources are inadequate; escalate issues beyond assigned authority and coordinate changes with appropriate internal teams.
Provide customer guidance without making unauthorized commitments and document service findings, actions, and approvals.