Field Service Technician

Southwestern Industries•West Springfield, MA
•Hybrid

About The Position

TRAK Machine Tools (TMT) is seeking a full-time Field Service Technician (FST) to join their team. The FST will work in customers’ machine shops and manufacturing companies, performing hands-on repair, maintenance, and installation of TRAK CNC Machines and ProtoTRAK CNC Retrofits. This role requires minimal supervision and involves working within a defined, local territory. The technician will operate from home, using a company-supplied service vehicle to visit various customer locations weekly. Responsibilities include responding to service demands, offering service maintenance contracts, and generating additional service revenue.

Requirements

  • Ability to learn technical subjects
  • Mechanical aptitude
  • Strong motivation and results-oriented attitude
  • Good communication skills
  • Experience or education in a mechanical field
  • Maturity and self-reliance
  • Good organization skills
  • Physically fit: able to lift up to 75 lbs, walk long distances, climb on machines, etc
  • Must have a valid driver's license with no significant violations.

Responsibilities

  • Performing service on existing products in machine shops and manufacturing companies.
  • Installation of new CNC controls and CNC machine tools.
  • Performing scheduled maintenance to keep things running like new.
  • Contacting the customer to schedule service calls.
  • Completing various reports in an accurate and timely manner.

Benefits

  • Excellent Compensation
  • Company vehicle and tools
  • Full training program
  • Expense reimbursement
  • A long history of stability and growth
  • Medical/401K/Vacation/Sick/Holiday Pay
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