Field Service Technician

Tri - Lift Industries Inc. • Winston-Salem, NC

9d • $26 - $35

About The Position

Tri-Lift Industries is hiring a Field Service Technician to service material handling equipment and provide professional, high-quality customer service. The technician promotes goodwill and accountability with customers, diagnoses equipment problems and breakdowns, recommends and performs repairs or modifications, and completes scheduled maintenance. The role also involves documenting service calls and repairs, maintaining company equipment and the service vehicle, managing service and parts inventory, keeping work areas safe and orderly, and providing the personal tools needed to perform the work. The typical work schedule is 8:00 AM to 4:30 PM.

Requirements

• High school diploma or equivalent.
• At least three years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
• Effectively communicate with customers, coworkers, and management.
• Ability to understand service and training manuals and schematics.
• Ability to safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
• Own and maintain personal tools.
• Pass a pre-employment drug test.
• Hold a valid, current driver's license; driving record is reviewed by the insurance company for eligibility to use a company vehicle.

Nice To Haves

• Knowledge of electrical and industrial battery charger repair.

Responsibilities

• Promote goodwill and accountability between the company and its customers through professional conduct and superior customer service.
• Analyze and diagnose equipment problems and breakdowns, and recommend appropriate service and repair actions.
• Perform equipment repairs or modifications.
• Perform scheduled equipment maintenance efficiently.
• Accurately and neatly document service calls and repairs and provide necessary paperwork.
• Maintain the serviceability and accountability of company equipment.
• Keep the company service van clean, orderly, and free of hazards.
• Secure and maintain service and parts inventory in the company vehicle.
• Provide and maintain personal tools needed to perform equipment service duties.
• Keep the work area clean and free of hazards.
• Cooperatively perform additional duties assigned by management.

Benefits

• Competitive compensation and paid time off.
• Extensive hands-on training and advancement opportunities.
• Company uniforms.
• Company vehicle and gas card for road technicians.
• Tablet and laptop.
• 401(k) plan with a 4% company match.
• Medical, dental, and vision insurance.
• Company-paid short- and long-term disability insurance.
• Company-paid life insurance, with additional purchase options.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED