Technician, Field Service
About The Position
The Field Service Technician delivers installation, repair, and maintenance services for telecommunications products and services. The role interacts directly with customers to resolve technical issues and provide support, while collaborating with a team to help ensure towers are in good working condition, meet safety standards, and operate efficiently. The technician works inside and outside customer premises, installs and troubleshoots telephone and high-speed Internet services, tests and sets up customer equipment, and explains product features. The role also involves driving a company truck between locations, promoting Rise Broadband services, maintaining work and customer records, and following company procedures and safety practices. Work may occur on scheduled or unscheduled days and beyond regular work hours in response to customer or operational demands. Employees must travel within an assigned geographic area and work safely in field or office settings, including adverse weather.
Requirements
- High school diploma or GED equivalent.
- Valid state driver's license and an acceptable driving record under the Company's Motor Vehicle Policy.
- Excellent customer service, time management, and problem-solving skills.
- Working knowledge of PCs and MS Office products.
- Ability to read and interpret technical information, including repair manuals and parts books.
- Strong communication and interpersonal skills.
- Self-motivated and able to work independently with minimal supervision.
- Ability to lift and carry heavy objects, climb ladders, and work on rooftops as necessary.
- Flexibility to work scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.
- Willingness to travel and provide service within the assigned geographic area.
- Ability to safely lift, carry, and maneuver heavy or awkward objects weighing 100 pounds or more.
- Ability to work in adverse weather conditions.
- Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus; full-spectrum color vision is required.
Responsibilities
- Install, disconnect, reconnect, add, change, and troubleshoot telephone and high-speed Internet services at customer locations.
- Assess and diagnose technical issues related to internet, video, and telephone services.
- Work inside and outside customer premises, including climbing ladders and working on rooftops.
- Drive a company truck safely between the office, home, warehouse, and work sites, following applicable laws and company policies.
- Interact professionally and courteously with customers and explain the features and functionality of installed products.
- Perform basic performance testing and setup of PC, Local Area Network, and Voice over Internet Protocol telephone equipment.
- Promote Rise Broadband services to generate new accounts, upgrades, and additional service offerings.
- Follow company procedures, policies, and safety guidelines and practices.
- Maintain accurate records of work orders, service updates, and customer interactions.
- Work scheduled and unscheduled days and beyond regular work hours as needed to meet customer or operational demands.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
