Field Service Technician

Veolia • New London, CT

4d

About The Position

The Field Service Technician performs field maintenance, inspections, installations, and repairs on storm, distribution, and collection systems. Work includes locating and inspecting distribution lines, replacing and installing meters, making service and system connections, and inspecting, installing, and maintaining valves and hydrants. The role involves investigating leaks and high-bill service orders, maintaining equipment, documenting work, and operating vehicles for field service purposes. The technician may assist with emergency valve shut-outs and may serve on a rotating 24-hour emergency on-call schedule.

Most work is performed in the field, with occasional work in an office, maintenance area, or repair shop. Approximately 85% of the time is spent outdoors, sometimes in inclement weather. The position may involve exposure to fumes, dust, toxic or caustic chemicals, noise, rotating machinery, high pressure, temperature extremes, slippery surfaces, water, and electrical hazards.

The role requires frequent walking and the ability to perform physical work in varied positions, including working at heights and entering confined spaces. The technician must use personal protective equipment and site-specific equipment, and respond to emergencies outside normal hours as needed.

Requirements

• High school diploma or GED.
• Ability to read, write, and comprehend English, including maps and operational, maintenance, safety, and quality instructions, and to carry out verbal and written instructions.
• Six months to two years of experience in a related position, with the ability to comprehend specifications, drawings, and manuals.
• Experience using power, pneumatic, hydraulic, and hand tools.
• Experience using pressure gauges and precision measuring instruments.
• Ability to perform basic mathematical calculations.
• Ability to use a computer or computer device for record keeping.
• Ability to learn and independently perform assigned duties and meet or exceed production and quality goals.
• Ability to work in a team environment and readily assume additional or new responsibilities.
• Ability to communicate and work effectively with clients, management, and the general public.
• Valid driver's license and safe driving record.
• Must acquire a Class B CDL within one year of hiring.
• Must complete employee orientation, field service operating procedures, safety, confined space, OSHA, quality, equipment inspection and repair, and customer service training, as well as computer or systems training as required.
• Must become proficient in the care and use of site-specific required PPE, gas detectors, and confined-space equipment.
• Must be able to stand, walk, use hands, reach, and work in various positions; walk up to five miles per shift; and work on ladders, catwalks, and supports at heights up to 50 feet.
• Must be able to use hand tools weighing up to 15 pounds with hands extended above or below the head and body for up to 40 minutes.
• Must be able to lift and carry 50 pounds, occasionally 60 pounds, for distances of 10 feet.
• Must be able to stoop, bend, kneel, and enter confined spaces.

Nice To Haves

• Vocational training and mechanical aptitude.
• Forklift certification if required by the site.

Responsibilities

• Inspect service line repairs, replacements, and leaks.
• Perform system locates and investigate leak and high-bill service orders.
• Learn to install taps on PVC, metallic, and poly pipe and record required tap documentation.
• Inspect meters, valves, and hydrants and troubleshoot to determine necessary repairs.
• Dismantle equipment, access and repair defective parts, and use hand tools, power tools, and precision measuring and testing devices.
• Reassemble and test equipment to restore safe and efficient operating conditions.
• Install new meters.
• Perform routine and preventative maintenance on equipment.
• Promptly report operational problems to a Lead or Supervisor.
• Clean equipment and the work area and dispose of waste according to safety and environmental policies.
• Operate vehicles for field service purposes.
• Assist with emergency valve shut-outs as needed.
• Respond to emergencies that may require work after normal hours, on weekends, or on holidays.
• Work toward increasing skills in additional functional areas or obtaining advanced skills and certifications.

Benefits

• Paid time off policies.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Retirement plans.
• Savings accounts.
• Tuition reimbursement.
• Paid volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED