Field Service Technician Level 1, San Jose, CA

LINET•San Francisco, CA

1d•Onsite

About The Position

At the direction of the Field Service Supervisor and the Technical Support Team, the Field Service Technician I will be provided assignments to complete installation, troubleshooting and repair of LINET and non-LINET products in hospital and healthcare facilities. The Field Service Technician will assist on customer installations and be responsible for reporting any damages, bed function failures to the Technical Support Team, and if possible, repair any of the reported bed concerns within the established standards while on site.

Requirements

High School Diploma or equivalent
5 years related experience and/or training
Advanced electro-mechanical repair and troubleshooting skills
Experience in driving “C” size trucks
Valid driver license, ability to be insured under Company insurance per established guidelines. Driver's license record will be reviewed on an annual basis.
Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
Ability to respond to common inquiries or complaints from employees, customers or members of the business or at-large community.
Ability to apply mathematical concepts and operations.
Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions.
Regular and timely attendance, nights, weekends and on-call hours maybe required.
Vaccination of COVID-19 is a requirement of the job, absent of a valid approved exemption.

Nice To Haves

Occasional sales support and trade shows

Responsibilities

Provide high level of customer service and interact with customers in a professional manner.
Complete repair work for service related to electronic, hydraulic and pneumatic systems repairs as per established service standards and training.
Assist as instructed on installations and complete routine preventative maintenance per service contracts.
Document repairs as completed per work orders, to include, but not limited to; evaluation, service or PM forms, accurately describing any bed function failure, and how the failure was remedied, including parts used, or parts required to restore the bed back to service, and confirming warranty or non-warranty reported failure.
Submit all paperwork signed by both the technician and the facility representative to the Technical Support Team within 24 hours of completion.
Perform routine preventative maintenance on beds, and repairs on all beds, stretchers, OBT’s, and other accessory items that may have reported failures per outlined service contracts and work orders.
Understand the detailed functionality and benefit offering of each product, how each product is best applied to meet emergent customer needs and benefits the products will provide to both the patient and caregivers.
Complete ongoing education, as provided by LINET to stay current on all LINET products and technologies.
Adhere to LINET Safety Procedures while conducting routine maintenance, work order repairs, installations and other-directed work on LINET products.
Wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing at all times.
Utilize LINET equipment provided annually when working on LINET products and completing other assigned tasks.
Complete service van maintenance, inventory of required tools, and spare parts prior to and at the end of each shift. Report any needed service or repair of the van, tools, or parts to the manager for approval prior to continued use.
Perform all other duties as assigned.
Maintain regular and timely attendance; nights, weekends, and on-call hours may be required.