Field Service Technician - Bakersfield, CA

LINET•Los Angeles, CA

About The Position

The Field Service Technician I completes assignments under the direction of the Field Service Supervisor and Technical Support Team to install, troubleshoot, and repair LINET and non-LINET products in hospital and healthcare facilities. The technician assists with customer installations, reports product damage and bed-function failures to the Technical Support Team, and repairs reported concerns on site when possible and within established standards. The position involves customer service, electronic, hydraulic, and pneumatic repairs, and routine preventative maintenance under service contracts. Technicians document work orders and repairs, obtain signatures from the technician and facility representative, and submit paperwork to the Technical Support Team within 24 hours of completion. The role also requires product education, adherence to safety procedures, use of personal protective equipment, and maintenance of the service van, tools, inventory, and spare parts. The position requires travel ranging from 5% to 80% for field service, bed delivery and installation, and occasional sales support and trade shows. Nights, weekends, and on-call hours may be required. Work takes place in hospital environments where biohazards may be present. COVID-19 vaccination is required absent a valid approved exemption.

Requirements

High school diploma or equivalent.
One year of related experience and/or training.
Advanced electro-mechanical repair and troubleshooting skills.
Valid driver's license and ability to be insured under company guidelines; driving record is reviewed annually.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to respond to common inquiries or complaints from employees, customers, or the broader business community.
Ability to apply mathematical concepts and operations.
Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions.
Ability to drive in inclement weather.
COVID-19 vaccination, absent a valid approved exemption.

Responsibilities

Provide high-level customer service and interact professionally with customers.
Perform repairs on electronic, hydraulic, and pneumatic systems in accordance with service standards and training.
Assist with installations as instructed and complete routine preventative maintenance under service contracts.
Document completed repairs and work orders, including evaluations, service or preventative-maintenance forms, failures, remedies, parts used or needed, and warranty status.
Obtain signatures from the technician and facility representative on paperwork and submit it to the Technical Support Team within 24 hours of completion.
Perform preventative maintenance and repairs on beds, stretchers, OBTs, and other accessories under service contracts and work orders.
Understand product functionality, applications, and benefits for patients and caregivers.
Complete ongoing education provided by LINET to stay current on products and technologies.
Follow LINET safety procedures during maintenance, repairs, installations, and other assigned work.
Wear personal protective equipment, including safety shoes, eye protection, gloves, and protective clothing.
Use LINET-provided equipment when working on LINET products and completing assigned tasks.
Maintain the service van and inventory of required tools and spare parts before and after each shift, and report equipment requiring service or repair to a manager for approval.
Perform other duties as assigned.
Maintain regular and timely attendance; work nights, weekends, or on-call hours when required.
Travel for field service, bed delivery and installation, and occasional sales support and trade shows.