Field Service Technician - Bakersfield, CA

LINET Group • Los Angeles, CA

2d • Onsite

About The Position

At the direction of the Field Service Supervisor and Technical Support Team, the Field Service Technician I completes installation, troubleshooting, and repair assignments for LINET and non-LINET products in hospital and healthcare facilities. The technician assists with customer installations, reports product damage and bed-function failures to the Technical Support Team, and, when possible, repairs reported issues on site according to established standards.

The role provides customer service and performs electronic, hydraulic, and pneumatic repairs, preventative maintenance, and other work specified by service contracts and work orders. Technicians document their work, maintain service vans, tools, and spare-parts inventory, follow safety procedures, and keep current on LINET products and technologies through ongoing education. The position requires travel of 5% to 80% for field service, bed delivery and installation, and occasional sales support and trade shows. Nights, weekends, and on-call hours may be required. COVID-19 vaccination is required absent a valid approved exemption.

Requirements

• High school diploma or equivalent.
• One year of related experience and/or training.
• Advanced electro-mechanical repair and troubleshooting skills.
• Valid driver's license and ability to be insured under company insurance guidelines; driving records are reviewed annually.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to respond to common inquiries or complaints from employees, customers, or the broader community.
• Ability to apply mathematical concepts and operations.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions.
• Ability to drive in inclement weather.
• Ability to meet the physical demands of the role, including occasional lifting or moving of up to 75 pounds and required vision capabilities.
• COVID-19 vaccination, unless a valid approved exemption applies.

Responsibilities

• Provide professional, high-level customer service.
• Repair electronic, hydraulic, and pneumatic systems according to established service standards and training.
• Assist with installations and complete routine preventative maintenance under service contracts.
• Document work on work orders and service or preventative-maintenance forms, including evaluations, failures, remedies, parts used or needed, and warranty status.
• Obtain signatures from the technician and facility representative on paperwork and submit it to the Technical Support Team within 24 hours of completion.
• Perform preventative maintenance and repairs on beds, stretchers, OBTs, and other accessories according to service contracts and work orders.
• Understand LINET products, their functionality and benefits, and their application to customer needs.
• Complete ongoing LINET-provided education on products and technologies.
• Follow LINET safety procedures and use required personal protective equipment when performing maintenance, repairs, installations, and other assigned work.
• Use LINET-provided equipment for work on LINET products and other assigned tasks.
• Maintain the service van and check required tools and spare parts before and after each shift; report equipment needing service or repair to a manager for approval before continued use.
• Perform other duties as assigned.
• Maintain regular and timely attendance.
• Travel for field service, bed delivery and installation, occasional sales support, and trade shows.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Generous employer HSA contribution.
• Employer-paid short-term and long-term disability and life insurance.
• 401(k) match up to 4% of annual salary.
• Employee Assistance Program.
• Cell phone reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED