Field Service Technician
About The Position
As a Field Technician at Southwest ToyotaLift, you are the face of the brand and a vital partner to clients. You travel directly to customer sites to provide mechanical service, repairs, and customer care. The role combines technical expertise with interpersonal skills to keep clients’ equipment running safely and efficiently while upholding the company’s standards of excellence. The position involves servicing, repairing, and maintaining forklifts and material handling equipment powered by gasoline, LPG, electricity, and diesel. Technicians troubleshoot mechanical issues, make service recommendations, maintain customer relationships, complete work orders and documentation, and keep their company service van clean and organized. The role requires regular physical work and safe operation of power equipment and company vehicles.
Requirements
- High school diploma or GED equivalent.
- 3–5 years of hands-on experience as a Forklift or Material Handling Technician.
- Valid driver’s license and an excellent driving record, verified through a current DMV report.
- Willingness to drive a company vehicle to customer locations.
- Strong verbal and written communication skills, including the ability to explain technical information clearly.
- Strong customer service aptitude and a professional, solution-oriented attitude.
- Maintain a neat, professional personal appearance in line with company standards.
- Commitment to ongoing professional development and technical training provided by management.
- Ability to safely and independently lift up to 50 pounds regularly.
- Ability to perform repetitive physical actions throughout the shift, including stooping, bending, pushing, pulling, squatting, climbing, and kneeling.
- Ability to safely operate power machinery, hand tools, pneumatic tools, band saws, grinders, steam cleaners, and parts washers.
- Physical capability to safely operate and maneuver company service vehicles.
Responsibilities
- Professionally engage with clients in the field and in-house to build trust, provide transparent service, and foster lasting business relationships.
- Troubleshoot complex mechanical issues and write clear, actionable job descriptions and service recommendations.
- Service, repair, and maintain gasoline-, LPG-, electric-, and diesel-powered forklifts and material handling equipment.
- Perform hands-on repairs, including replacing worn components, adjusting brakes, aligning wheels, tightening body bolts, and performing routine lubrication.
- Assess component wear and determine whether parts require repair or replacement.
- Follow workplace safety practices while operating power equipment and performing physical work.
- Complete and process work orders and documentation promptly to support billing and operational accuracy.
- Collaborate with team supervisors and escalate complex issues promptly.
- Keep the company service van clean, organized, and professional, and report vehicle maintenance needs immediately.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
