Field Service Technician
About The Position
Installs, debugs, and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspections, cleaning, and other services, and performs minor product repairs within an assigned territory. Inspects products for correct operation, resolves noted issues or escalates them according to established procedures. Schedules services, completes required paperwork, and works with customers to support satisfaction with service delivery and understanding of product functionality. The technician gains familiarity with Field Service Technician practices and procedures and, with guidance or alongside more experienced technicians, performs incident handling, preventive maintenance, IMAC/R activities, and customer training. The role also includes participating in hardware and software training, KPI improvement measures, and assigned special projects.
Requirements
- Education or equivalent work experience.
- Minimum of 1–2 years of relevant experience, or an equivalent combination of education and experience in Field Services.
- Good written and verbal communication skills.
- A driver's license and driving record that satisfies DN's fleet requirements.
Responsibilities
- Troubleshoot hardware and software failures using diagnostic tools and detailed analysis.
- Perform component-level hardware repairs.
- Clean and adjust mechanical components.
- Configure and install applicable software.
- Perform routine preventive maintenance checks according to documented procedures.
- Refill consumables as directed.
- Install, move, add, change, and remove hardware and software products.
- Instruct and train customers on the usage and operation of installed hardware and software.
- Participate in regular on-the-job, classroom, and web-based hardware and software training.
- Participate in implementing measures to achieve agreed KPIs.
- Assist with special projects as assigned.
- Schedule services, complete required paperwork, and work with customers to support satisfaction and understanding of product functionality.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
