Field Service Technician

Century Business Products Inc. • Sioux City, IA

43d • Remote

About The Position

The Field Service & Networking Technician is primarily responsible for providing expertise and technical service and support for customers. This includes performing field service installation, startup, repairs, and maintenance of various Century hardware and software solutions. The role also involves assisting with or setting the technical direction for varying technical solutions and serving as a technical expert. The purpose of Century Business Products is to contribute to the success of customers by providing and servicing content, document, and information solutions that help them grow their company securely and save money.

Requirements

• Excellent written and verbal communication skills.
• Self-starter with the ability to work independently, as this role has no physical location to report to; will report to a manager based out of the Sioux Falls corporate office.
• Ability to effectively comprehend and communicate technical concepts.
• Demonstrated aptitude for learning new technologies.
• Strong time & project management skills.
• Detail oriented.
• Able to collaborate and interact with others.
• Proven experience effectively prioritizing workload to meet deadlines and work objectives.
• Ability to maintain the required security clearance for this role.

Nice To Haves

• Able to lift 75lbs, stand, stoop, crouch for prolonged periods with no issues.
• Prior experience in the service technician field preferred, supporting the ability to work independently with no direct on-site supervision in the Sioux City area.
• Passion and strong understanding of the industry and our business' mission.

Responsibilities

• Perform a variety of technical field service related duties involving new product installations including equipment start up, functional testing, and customer training.
• Test, calibrate, and verify system and peripheral devices.
• Serve as a professional company representative providing exceptional customer service while at customer locations or while in any service support role.
• Diagnose and perform repairs in a time-effective manner.
• Promote, build, and maintain good customer relations.
• Document machine data, service history, and quality information.
• Demonstrate products as necessary in support of sales.
• Communicate with managers to ensure customer expectations are met and important information is passed on to the proper parties.
• Make recommendations for changes and improvements as may be developed through field service activity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed