Field Service Technician, Utility Solar Inverters, Dallas TX

SMA America•Dallas, TX

19h•$33 - $36•Onsite

About The Position

The Field Service Technician commissions, troubleshoots, repairs, and analyzes SMA utility inverters in the field, including warranty repairs and operation and maintenance activities at assigned sites across the Central region. The role also includes performance data analysis and developing working knowledge of utility inverter applications. Candidates new to field service are welcome; full inverter training is provided at SMA headquarters in Rocklin, California. This is a field-based position covering the Central region. The employee must reside in the Dallas–Fort Worth metropolitan area and should expect significant regional travel, with occasional travel elsewhere in the United States. The position involves working with high-voltage DC electricity, three-phase power, and inverter software and firmware. A home office is based in the Dallas–Fort Worth metropolitan area, with occasional work in a corporate office. The role requires supporting customers through site visits, email, and telephone; carrying out maintenance consistent with product manuals and customer contractual obligations; keeping accurate spare-parts inventory; and maintaining customer satisfaction while controlling field-service costs. The job may require nonstandard hours and schedules to support customer service contracts.

Requirements

Currently reside in the Dallas–Fort Worth metropolitan area.
At least 3 years of experience in electrical, electronic, and/or network communications.
A bachelor’s degree in a technical field, or equivalent hands-on electrical experience in renewables, wind, battery storage, utility, industrial, or military settings.
Ability to work nonstandard business hours and schedules as needed to support customer service contracts.
Ability to meet the travel requirements of the role.
Ability to routinely lift up to 50 pounds.
Authorization to work in the United States on a full-time basis; the employer does not offer employment visa sponsorship.

Nice To Haves

Prior experience in the renewable energy industry.
Experience with inverters, VFDs, battery storage systems, PLCs, or SCADA.
Knowledge of solar and alternative energy markets.
Knowledge of the National Electrical Code.
Ability to analyze and solve problems effectively.

Responsibilities

Assist with commissioning, troubleshooting, repairing, and analyzing SMA utility inverters in the field, by email, telephone, and site visits.
Work with high-voltage DC electricity, three-phase power, and inverter software and firmware.
Assist with, perform, and maintain site maintenance activities according to SMA product maintenance manuals and customer contractual obligations.
Develop detailed knowledge of SMA utility inverter products and associated SMA and third-party accessories.
Maintain accurate inventory counts of SMA-provided spare parts.
Maintain a high level of customer satisfaction while striving to lower field-service costs.
Perform other duties as required or assigned.

Benefits

Company truck with fuel card, insurance, and maintenance.
Company-provided tools, PPE, work clothing, and safety footwear.
Company credit card, per diem, and hotel coverage for overnight travel.
Paid inverter training at SMA headquarters in Rocklin, California.
Medical plan options through Aetna, plus Kaiser in California, including a $0 premium option; SMA covers about 90% or more of medical premiums and contributes up to $1,500 annually to an HSA on the high-deductible plan.
$0 employee-only dental and vision options.
Short- and long-term disability coverage.
$50,000 in life and AD&D insurance at no cost.
16 days of PTO, increasing with tenure, plus 12 paid holidays.
401(k) plan with a 100% match up to 5%.
Tuition reimbursement and opportunities for professional development.
Field service allowance of $120 each pay period, about $3,120 annually.
Overtime pay after eight hours in a day.