Solar Field Service Technician

Palmetto Clean Technology•Los Angeles, CA

6d•Onsite

About The Position

The Solar Field Service Technician supports Palmetto’s Services and Installation teams by resolving solar system performance issues and helping ensure customers receive the expected value from their systems. The role provides onsite troubleshooting, repairs, operations and maintenance support, monitoring assistance, and follow-up throughout the lifespan of customers’ solar systems. It also supports installation, job closeout, permitting and inspection activities, and other field needs. The technician serves as a key field representative, coordinating with homeowners, local field teams, central scheduling, Customer Experience, and field leadership. The position involves documenting site visits, communicating visit timing, supporting project readiness before permission to operate, and providing feedback to improve installation quality and customer experience. Additional work may include surveys, inspections, training, audits, installations, and damage or claims investigations.

Requirements

At least 3 years of experience installing, repairing, and troubleshooting residential solar and storage systems.
General knowledge of residential home maintenance and repair, with the ability to address customer issues beyond solar system maintenance when needed.
Willingness and ability to climb ladders and stairs, work on rooftops, and remain on one’s feet for extended periods.
Ability to work in extreme environments, including hot sun, cold, rain, and crawl spaces.
At least 1 year of experience working at heights, including rooftops and ladders, and performing repetitive duties such as lifting, bending, and standing for long periods.
Ability to lift 50 pounds frequently throughout the workday.
Ability to safely handle and maintain basic hand and power tools used for installation.
Excellent communication skills and a professional demeanor.
Attention to detail.
Regular, reliable, and predictable attendance.
Ability to work collaboratively with others.
Valid state driver’s license.
Clean driving record.
Employment is contingent upon successfully completing a background check.

Nice To Haves

General construction or framing experience.
Electrical experience.
Electrical license (required only in Massachusetts; a plus elsewhere).

Responsibilities

Provide onsite troubleshooting and repair of solar systems.
Document site visits and complete job closeout reports.
Schedule site visits directly with customers when required.
Coordinate with local field teams and central scheduling to optimize resolution times.
Provide feedback to field team leadership to improve installation quality and execution.
Assist with pre-energization issue closeout so projects are ready to generate power from Day 1 of permission to operate.
Provide feedback to the Customer Experience team to improve the resolution experience for customers.
Complete other tasks as needed, including physical site surveys, inspections, and document collection.
Represent Palmetto in the field and deliver quality, experience, and performance across Service and Installation work.
Communicate arrival times and confirmations to homeowners as needed.
Maintain service work site-visit SLAs.
Perform operations and maintenance work and monitoring support.
Perform site surveys and site visits.
Perform partner and internal field training.
Perform safety and quality site audits and job closeout reviews, and manage or conduct site inspections.
Perform field installations, including PV, storage, MPU, or structural upgrades.
Perform damage and claims investigations.