Field Service Technician

Körber Group • Richmond, VA

12d

About The Position

Körber Technologies, Inc., a sales and service company serving the North American Tobacco Industry, is hiring a Field Service Technician to join its Field Service Department. The technician will work with a team of experienced technicians to serve customers’ technical service requirements. The role involves independently troubleshooting, repairing, servicing, and installing multiple tobacco machines, as well as supporting customers with technical expertise, training, and equipment-related guidance. The position requires readiness for service assignments of any length, including international travel.

Requirements

• A B.S. in mechanical or electrical engineering, or equivalent education and experience.
• At least five years of experience in the assembly, repair, installation, or design of high-speed equipment.
• Mechatronics skills.
• Effective communication skills.
• Proficiency in MS Office.

Nice To Haves

• Previous SAP experience.

Responsibilities

• Troubleshoot, repair, service, and install multiple tobacco machines accurately and in a timely manner, independently and without supervision.
• Communicate effectively with customers and other Körber departments, verbally and in writing.
• Provide customer personnel with technical knowledge and expertise on equipment.
• Train customer personnel on equipment maintenance, repair, and installation upon request.
• Advise customer personnel on critical spare-parts inventory and use of the spare-parts catalog.
• Assist with control-system support using manuals, schematics, and test equipment.
• Be prepared for service assignments, including international travel, for any length of time.
• Prepare accurate service reports and submit them biweekly or more frequently when necessary.
• Keep up to date on technological developments related to assigned Körber equipment.
• Recognize potential opportunities for additional Körber products in the field and report them to Sales to support sales efforts.
• Perform work assignments safely and responsibly.
• Represent the company professionally and conduct business with tact and diplomacy.

Benefits

• Competitive salary
• Flexible working hours
• Paid vacation
• Vacation purchase program
• Sick days
• Paid holidays
• 401(k) plan with a dollar-for-dollar match up to 6% of base income
• Medical, dental, and vision insurance plans
• Basic life insurance and short- and long-term disability insurance paid by the employer
• Voluntary life insurance purchase program
• Training and Development Program

What This Job Offers

• Job Type: Full-time