Field Service Technician

Xylem•Indianapolis, IN

20d

About The Position

The Field Service Technician executes field service activities at customer sites safely and efficiently. The role involves troubleshooting systems; working with mechanical, electrical, and diesel equipment; performing preventative maintenance and parts inventory; and identifying and addressing safety issues involving company- and customer-owned equipment. The technician interfaces directly with customers and may work across multiple sites and technologies. Critical thinking is important to the role. The position usually works with direct supervision but may require independent work.

Requirements

High school diploma or equivalent.
Capable of obtaining a Class A or B CDL with applicable endorsements.
Ability to obtain required customer clearances, such as TWIC and DISA.
Ability to obtain a DOT medical card.
Clean driving record.
Customer service experience.
Ability to work without direct supervision.
Technical proficiency and critical-thinking and troubleshooting ability.
Ability to synthesize technical information and communicate it clearly.
Experience with Microsoft Office and smart devices.
Some travel is required; travel may range from 20% to 80% depending on division and location, including overnight stays away from home.

Nice To Haves

Work experience is preferred.
Zero to two years of technical work experience, with one year preferred.
Electrical, mechanical, diesel, or fusion experience, depending on business unit.

Responsibilities

Execute field service activities at customer sites safely and efficiently.
Troubleshoot systems and work with mechanical, electrical, and diesel equipment conditions.
Conduct preventative maintenance and manage parts inventory.
Identify and remedy safety issues involving company- and customer-owned equipment.
Create and maintain a safe working environment and culture.
Take care of company property.
Demonstrate innovation, accountability, and empowerment.
Function in a team environment and work independently when needed.
Interface directly with customers and potentially work at multiple sites with multiple technologies.