Field Service Technician

ABB•Washington, DC

55d•$58,500 - $93,600•Remote

About The Position

The Field Service Technician executes service work according to work instructions, customer orders, and ABB quality and safety guidelines. The role delivers customer service, communicates timelines and expectations, and supports customer retention. The technician works on-site with customers to identify operational improvements and resolve technical issues involving critical power equipment. Responsibilities include troubleshooting, preparing materials, installing and commissioning equipment, performing maintenance and repairs, and carrying out upgrades and other lifecycle services. The role also involves identifying equipment failures and improvement opportunities, supporting customer relationships, and following safe work and environmental practices. The position is remote, with successful candidates located in Washington, and reports to the Service Manager.

Requirements

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology and at least 1 year of experience servicing critical power equipment; or an associate degree in electrical technology and at least 3 years of such experience; or a high school diploma/GED and equivalent work and/or military experience with at least 5 years servicing critical power equipment.
Advanced ability to communicate information in writing and verbally to varying levels within the organization.
Advanced ability to use Microsoft Office products.
Moderate ability to project manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Advanced ability to stay organized and meet deadlines on administrative duties.
Ability to collaborate well with others.
Works with a sense of urgency and ownership until the job is complete.
Must already have work authorization that permits employment with ABB in the United States.

Responsibilities

Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
Perform field service tasks, identify technical issues, and conduct certified on-site troubleshooting.
Prepare material lists for service activities and ensure materials, parts, and equipment meet quality standards and are available.
Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
Build and maintain positive customer relationships to enhance satisfaction.
Identify potential new sales opportunities, address customer needs, and communicate opportunities internally.
Proactively detect potential equipment failures and recommend corrective actions.
Identify and suggest product and quality improvements.
Provide recommendations to management for improving operations and customer service.
Follow safety protocols and maintain safe work and environmental practices.
Promptly report unsafe practices and incidents.
Communicate service timelines and expectations to help ensure customer retention.

Benefits

Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice between Core and Core Plus dental plans.
Vision benefit.
Company-paid life insurance equal to 2 times base pay.
Company-paid AD&D equal to 1 times base pay.
Voluntary life and AD&D coverage, employee-paid.
Company-paid short-term disability for up to 26 weeks.
Company-paid long-term disability at 60% of pay, with an option to increase coverage to 66 2/3% of pay.
Supplemental benefits, including employee-paid accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave of up to 6 weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions.