Field Service Technician

Raymond Storage Concepts•Cincinnati, OH

23d

About The Position

Raymond Storage Concepts (RSC), a provider of customized material handling solutions and an authorized sales and service center for The Raymond Corporation, is hiring a Field Service Technician to serve customers in the Greater Cincinnati, Ohio area. The role pays $26–$32 per hour, with eligibility to participate in the Technician Bonus Program after six months of employment. The schedule is Monday through Friday, 7:00 AM to 4:00 PM, with overtime opportunities. The technician diagnoses and repairs lift trucks at customer sites within an assigned territory, performing independent field work while receiving support from a local service team, fellow technicians, and a Team Leader. The role is suited to someone with hands-on mechanical or technical experience who enjoys problem-solving and working in a customer-focused, team-oriented environment. RSC provides a company service vehicle, uniforms, a boot allowance, tool-related programs, paid technical training, and career development opportunities. Benefits include paid time off and holidays, insurance options, retirement savings with company match, and other supplemental programs.

Requirements

High school diploma or equivalent.
Strong mechanical aptitude.
Basic knowledge of mechanical, electrical, and hydraulic systems.
Ability to read and interpret diagrams and schematics.
Strong customer service and communication skills.
Valid driver’s license with a clean driving record.

Nice To Haves

1–3 years of relevant mechanical or technical experience preferred.
Experience in automotive, heavy equipment, aviation, or another technical trade.

Responsibilities

Diagnose and repair mechanical, electrical, and hydraulic issues on lift trucks.
Travel to customer sites within the assigned territory.
Perform preventive and scheduled maintenance.
Accurately document service work performed.
Test equipment to ensure safe and proper operation.
Collaborate with the Team Leader and fellow technicians to solve complex issues.
Communicate with dispatch, parts, and sales teams to meet customer needs.
Plan and manage daily service calls efficiently.
Maintain an organized service van and manage tools and parts inventory.
Provide professional, customer-focused service.
Safely operate a company-provided service vehicle.

Benefits

Competitive hourly pay of $26–$32, with overtime opportunities.
Eligibility for the Technician Bonus Program after six months, based on performance and team results.
Three weeks (120 hours) of paid time off starting the first year.
Eight paid holidays each year.
Medical, dental, and vision insurance with multiple plan options.
Company-paid basic life insurance and short-term disability.
401(k) with company match.
Health Savings Account with annual company contributions.
Flexible Spending Accounts for medical and dependent care.
Paid parental and maternity leave.
Employee Assistance Program and supplemental benefits options.
Referral bonus program.
Employee discount program.
Paid technical training and career development opportunities.
Company-provided service vehicle, including fuel, maintenance, and insurance.
Company-provided uniforms.
Annual $200 boot allowance.
Hand tool insurance at replacement cost.
Tool loan program up to $1,000 after 90 days.