Field Service Technician

Amarok•Phoenix, AZ

About The Position

AMAROK is hiring a Field Service Technician to support its expanding Field Operations team. The technician provides preventive maintenance, repairs, troubleshooting, and system upgrades at customer sites to maintain the performance and security of AMAROK systems. The role also supports the Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction is complete. The position requires Monday–Friday overnight travel within a designated service radius of approximately 150–250 miles. Approximate year-end earnings are $70,000–$90,000, inclusive of base pay and average overtime. Hourly pay is $30.00–$33.00, depending on experience, skill set, travel requirements, and geographic location. Windshield time is paid.

Requirements

Availability for weekly Monday–Friday travel, including overnight stays.
Valid driver’s license.
At least 2 years of hands-on experience troubleshooting and installing systems.
Ability to lift and maneuver heavy objects and safely climb a ladder up to 30 feet.
Ability to operate power equipment such as aerial lifts, concrete saws, jack hammers, augers, and mixers.
Ability to analyze and troubleshoot system issues effectively.
Basic math skills for measuring, calculating, and troubleshooting system configurations.

Nice To Haves

Experience with access control systems and/or fire alarms.
OSHA certification and/or familiarity with OSHA compliance.

Responsibilities

Perform preventive maintenance, troubleshooting, repairs, and system upgrades at customer sites, following standard operating procedures.
Assist the Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction.
Organize and prioritize daily service calls and routes to complete maintenance and repair work promptly and to a high standard.
Build and maintain professional customer relationships by providing service, training, and support.
Assist other Field Service Technicians as needed and share knowledge with the team.
Drive safely and comply with local, state, and federal traffic laws while traveling to service locations.
Monitor inventory levels, complete service reports, and submit documentation by required deadlines.
Track and submit expense reports in compliance with company policies.