Field Service Technician

Burroughs•Philadelphia, PA

24d

About The Position

Burroughs is hiring a Field Service Technician to install, maintain, and repair multi-vendor cash automation and self-service equipment. The role includes diagnosing and resolving technical issues, communicating clearly with customers, and managing tools, parts, and inventory accurately. Technicians receive comprehensive training and tools, and use a company vehicle for business travel. The position provides hands-on experience with ATMs, Teller Cash Recyclers, smart safes, currency counters, self-service kiosks, point-of-sale and retail transaction devices, servers, networking hardware, and other OEM banking and retail automation equipment. The role covers Field Service Technician levels 1 through 3, with pay based on skills, experience, and competency. Regular travel is required within an assigned local or regional territory to customer sites. Most trips are same-day and within driving distance, though occasional overnight stays may be required. Schedules vary with customer needs and may include evenings, weekends, overtime, or on-call support.

Requirements

Technical aptitude or a strong interest in learning electro-mechanical repair.
Excellent customer service skills and a positive, solutions-focused attitude.
Integrity, reliability, and professionalism in every interaction.
Strong organizational and communication skills.
Ability to work independently and as part of a team.
High school diploma or equivalent.
At least 21 years of age.
Valid driver’s license and at least two years of driving history.
Valid NRT Gaming License or ability to pass applicable NRT Gaming License requirements for the state of application.
Ability to lift or move up to 75 lbs.
Flexibility to accommodate varying schedules and possible evening, weekend, overtime, or on-call support.

Nice To Haves

Associate’s degree.
Previous experience with ATMs, cash automation, or multi-vendor equipment.

Responsibilities

Install, maintain, and repair multi-vendor cash automation and self-service equipment.
Diagnose and resolve technical issues quickly and effectively.
Deliver an exceptional customer experience through clear communication and follow-through.
Manage tools, parts, and inventory accurately and carefully.
Travel to customer sites within an assigned local or regional territory.