Field Service Technician
About The Position
The Field Technician – Installation is responsible for mechanical and electrical installation and commissioning of AMF equipment at customer sites. The technician may also inspect, repair, and maintain equipment that has already been installed. The ideal candidate has commercial bakery industry experience working with dough processing, proofers, ovens, conveyors, and packaging. The position involves extensive weekly travel in North America and internationally. Trips typically average five to six days, though some installations may require technicians to be away for two to three weeks. Customer-site days typically last 8 to 12 hours, with occasional 24-hour day/night shift patterns. Commercial wholesale bakeries may be loud, hot, and stressful. The work involves significant physical activity, including bending and crawling. Technicians supply and maintain their own personal tools, tool bag, and diagnostic equipment.
Requirements
- Three years of field service experience in the food, bakery, or packaging industry.
- Five years of electrical and mechanical experience in a high-speed bakery or other automated process equipment environment.
- Ability to travel 75% in North America and internationally.
- Operating understanding of variable speed drives, sensors, conveyors, PLCs, OITs, and related equipment.
- Proficiency with Allen-Bradley/Rockwell Automation Studio 5000, FactoryTalk View Studio, and FactoryTalk Optix.
- Programming capability, including the ability to understand programmable logic control processes and make changes as directed.
- Proficiency and troubleshooting ability with power transmission parts such as bearings, motors, reducers, belts, and pulleys; pneumatics such as air cylinders and valves; hydraulics; and electrical circuits.
- Basic machine shop and fabrication skills, including modifying parts in the field, cutting and drilling materials, and dismantling, repairing, and reassembling mechanical devices.
- Proper written and verbal communication skills to interact professionally with teammates and customers.
- Ability to perform significant physical activity, including bending and crawling.
- Ability to supply and maintain personal tools, a tool bag, and diagnostic equipment.
Nice To Haves
- Experience with legacy Allen-Bradley platforms, including SLC 500 controllers, RSLogix 500, and PanelBuilder.
- Experience with Siemens TIA Portal for S7 PLCs.
Responsibilities
- Perform mechanical and electrical installation and commissioning of AMF equipment.
- Inspect, repair, and maintain existing equipment.
- Participate in installation preparation and execution, including pre-installation and post-installation meetings, and provide feedback to internal staff through visit and inspection reports.
- Provide action points for project action lists using assigned tools and templates.
- Submit time and expense reports through assigned systems.
- Communicate with project managers, engineers, and installation leads before, during, and after work to support preparation, clear communication, and continuous improvement.
- Provide basic training to customer personnel on the maintenance and operation of AMF equipment.
- Provide constructive feedback to the project team to help resolve technical and quality issues and identify improvements.
- Support the 1st Line Support Engineer with customer issues by phone or in person as needed.
- Advise customers on parts, upgrades, and service, and introduce them to Customer Care offerings and contacts.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
