Field Service Technician

Cadillac Coffee Company • Grove City, OH

7d • Onsite

About The Position

Cadillac Coffee Company is hiring a Field Service Technician to install, maintain, troubleshoot, and repair coffee brewers, espresso machines, grinders, and other beverage equipment at customer locations in the Columbus, Ohio area. The role is field-based, with most of the day spent driving to and working at customer sites in a company vehicle. Work varies from diagnosing equipment faults to installing equipment and showing customers how to use it.

The company will train candidates with mechanical or electrical aptitude, pairing new technicians with experienced technicians and supporting manufacturer certifications. The technician serves as the local, hands-on representative of the company and works directly with customers. The role includes paid on-call work for after-hours emergency repairs and offers opportunities to advance to senior technician, lead technician, and service management roles.

Requirements

• High school diploma or GED.
• Mechanical or electrical aptitude gained through work experience, training, hobbies, or military background.
• Valid driver's license and a driving record suitable for insurability.
• Ability to be on one's feet, lift up to 50 pounds, and work in varied conditions, including customer kitchens, outdoor equipment areas, and tight mechanical spaces.
• Good communication skills for explaining repairs to customers.
• Basic math skills for measurements, ratios, and invoicing.

Nice To Haves

• Two years of formal repair experience is a plus but is not required.

Responsibilities

• Travel to customer sites, including coffee shops, restaurants, and hotels, to install, troubleshoot, and repair coffee and espresso equipment.
• Diagnose equipment problems through observation and testing; disassemble equipment, repair or replace faulty parts, and reassemble it correctly.
• Show customers how to use and care for new equipment.
• Keep the company van, tools, and paperwork organized.
• Participate in an on-call rotation for after-hours emergency repairs.
• Order parts, track inventory, and maintain accurate service records.

Benefits

• Hourly pay based on experience, with additional pay for on-call and after-hours work.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Company van, gas card, and tools provided.
• Paid training and mentorship from senior technicians.
• Manufacturer certifications.
• Opportunities to advance into senior technician, lead technician, and service management roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED