Field Service Technician

Mettler Toledo

72d•$75,000 - $95,000•Onsite

About The Position

Reporting to the Field Service Team Leader, this position will be responsible for conducting on-site installations, repairs, preventive maintenance, and customer training (hardware, software, and limited applications) for assigned instrumentation. The role supports Field Service, In-House Repair, Sales, Customer Service, and Product Management. The position will represent the Mettler Toledo standard of ‘Trusted Advisor’ to our customers.

Requirements

Associate’s degree in chemistry, Chemical, Electrical, Electronic or Mechanical Engineering, or related field.
Minimum 4 years of experience with troubleshooting electronic, electrical, mechanical, and computer systems; or equivalent combination of education, military training, and hands-on experience.
Excellent customer service and communication skills both oral and written – English required.
Valid driver’s license and good driving record.
Knowledge of Windows-based operating systems.
Knowledge of MS Word.
Knowledge of Level 1 MS Excel.
Knowledge of Level 2 Internet Explorer.

Nice To Haves

Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry, or background in Chemistry or Chemical Engineering is a plus.

Responsibilities

Perform on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including but not limited to infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor and sampling solution systems, proprietary software and associated applications.
Establish and maintain the “Trusted Advisor” role for all customer interactions by delivering exceptional customer service, expertise, product positioning, lead generation and training throughout the product lifecycle.
Successfully complete advanced and expert level instructor led service product training.
Document, communicate and manage customer issues with Sales, Service and Support.
Proactively prioritize, schedule, track and execute service assignments to satisfactory completion.
Document and report scheduling, utilization and escalation in a timely manner.
Feedback non-conformance issues for quality enhancements and technical bulletins.
Manage and control field inventory.
Manage administrative time and deliver required e-work accurately and timely.
Quickly escalate ongoing, prolonged field situations to service management.
Demonstrates exemplary skills in customer relations and enhance customer satisfaction by providing value-added services (e.g. Equipment Qualification).
Successful service agreement and key account management.
Manage all travel and support expense at or below budget.
All other duties as assigned.