Field Service Technician

Veralto Global • Remote, DC

12d • $65,000 - $75,000 • Remote

About The Position

The Field Service Technician conducts service, repair, and installation of products or IT solutions at customer sites, including electrical and mechanical testing in accordance with maintenance contracts. The technician diagnoses system failures, determines cost-effective solutions, escalates complex issues to higher-level technical support or quality reporting, and may develop new customer service or product agreements. The role responds to customer support calls within the Northeastern U.S. territory and is based remotely in the Washington, DC metropolitan area.

The technician provides field and technical support for In-Situ Process Sensors and Analyzers, including In-Situ, ChemScan, and Partech products. Work includes installing, calibrating, and providing training on process sensors and online water-analysis instrumentation; helping customers improve product reliability through remote and onsite service and replacement parts; coordinating installations with site owners and contractors; maintaining customer relationships; supporting regional sales activities and pilot or demonstration projects; attending product and application training; maintaining field-service kit inventory; and writing detailed service reports.

The role requires approximately 75% travel to customer sites. The employee works remotely and primarily at customer sites, which may be indoors or outdoors, and may encounter inclement weather, extreme temperatures, noise, and physical activity such as lifting, bending, squatting, walking, and using stairs. The position offers a compensation range of $65,000–$75,000 per year and is eligible for bonus pay.

Requirements

• Two years of experience in troubleshooting and diagnostics.
• Mechanical knowledge and strong mechanical and electrical skills.
• Completed a chemistry course and basic understanding of chemistry.
• Ability to travel approximately 75% of the time to customer sites.
• Ability to travel with and lift or carry a field-service supply kit weighing 50–65 pounds.
• Ability to complete tasks in noisy environments.
• Good communication skills.
• Proficiency with Microsoft Windows and Office.

Nice To Haves

• High school diploma or GED (listed as preferred).
• Experience with industrial instrumentation, including basic knowledge of PLC equipment communication.

Responsibilities

• Provide service, repair, and installation of products or IT solutions at customer sites, including electrical and mechanical testing under maintenance contracts.
• Diagnose system failures, determine cost-effective solutions, and escalate complex issues to higher-level technical support or the quality reporting system.
• Respond to customer support calls within the assigned Northeastern U.S. territory.
• Provide technical support and field service for In-Situ Process Sensors and Analyzers, including In-Situ, ChemScan, and Partech products.
• Install and calibrate process sensors and online water-analysis instrumentation, and train customers in their use.
• Help customers maximize product reliability through remote and onsite service and replacement parts.
• Coordinate with site owners and contractors to support successful equipment installations.
• Manage regional customer relationships and assist the Regional Sales Manager with technical support and pilot or demonstration projects.
• Attend regular product and application training at an In-Situ Process facility.
• Maintain accurate field-service kit inventory.
• Write detailed service reports documenting troubleshooting, parts used, and analyzer data.
• Review unmet customer needs, promote service offerings, and generate leads and support closure of service jobs and offerings.
• Develop new customer service or product agreements as needed.

Benefits

• Professional onboarding and training options.
• Career coaching and development opportunities.
• Health benefits, including medical, dental, and vision insurance for eligible employees.
• 401(k).
• Paid time off.
• Bonus pay eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED