Field Service Technician

Tri - Lift Industries Inc. • Greensboro, NC

9d • $26 - $35

About The Position

Tri-Lift Industries, Inc. is a third-generation family business and a material handling equipment and solutions provider representing CLARK, BYD, and Liugong forklifts, as well as aerial equipment and solutions. The company serves North Carolina, South Carolina, and Virginia. It describes its mission as being a trusted long-term material handling partner by delivering products and services that support customers’ businesses, guided by values of passion, professionalism, integrity, and teamwork.

The Field Service Technician promotes goodwill and accountability with customers, provides professional customer service, diagnoses equipment problems, recommends and performs repairs, and carries out scheduled maintenance. The technician documents service calls and repairs, maintains company equipment and a clean, hazard-free work area, and manages service and parts inventory in the company vehicle. The typical work schedule is 8:00 AM to 4:30 PM. The hourly range is $26–$35.

Requirements

• High school diploma or equivalent.
• Three or more years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
• Effectively communicate with customers, coworkers, and management.
• Ability to understand service and training manuals and schematics.
• Ability to safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
• Pass a pre-employment drug test.
• Have a valid and current driver’s license.
• Driving record must be reviewed by the insurance company for eligibility to use a company vehicle.
• Provide personal tools required to perform equipment service duties.

Nice To Haves

• Knowledge of electrical and industrial battery charger repair.

Responsibilities

• Promote goodwill and accountability between the company and its customers, acting professionally and providing superior customer service.
• Analyze and diagnose equipment problems and breakdowns, and recommend appropriate service and repair actions.
• Perform equipment repairs or modifications.
• Perform scheduled equipment maintenance efficiently.
• Document each service call and repair accurately and neatly, including the necessary paperwork.
• Maintain the serviceability and accountability of company equipment.
• Keep the company service van clean, orderly, and hazard-free.
• Secure and maintain service and parts inventory in the company vehicle.
• Provide and maintain personal tools needed to perform equipment service duties.
• Keep the work area clean and hazard-free.
• Cooperatively perform additional duties assigned by management.

Benefits

• Competitive compensation and paid time off.
• Extensive hands-on training and advancement opportunities.
• Company uniforms.
• Company vehicle and gas card for road technicians.
• Tablet and laptop.
• 401(k) plan with a 4% company match.
• Medical, dental, and vision insurance.
• Company-paid short- and long-term disability insurance.
• Company-paid life insurance, with additional purchase options.
• Continuous paid training.
• Complete benefits package for employees and their families.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED