Field Service Technician

Analogic Jobs•Buffalo, NY

25d

About The Position

Analogic is seeking a dependable Field Service Technician to support its Global Field Service Department. The role covers Buffalo Niagara International Airport (BUF) and surrounding areas and reports to the Area Manager of Security Field Service. The technician delivers customer service by diagnosing and resolving technical issues to improve customer satisfaction and retention. Work includes electronic and mechanical repairs, service documentation, preventative maintenance, and building customer relationships. The technician must be able to work independently in the field and adapt to a fluid schedule and working environment.

Requirements

High school diploma or equivalent.
3–5 years of experience in troubleshooting and repair.
Ability to manage time and complete assigned small field projects.
Technical aptitude and ability to learn and adapt to new technology.
Professional demeanor and customer focus.
Professional written and oral communication skills to document detailed reports and communicate with internal and external customers.
Flexibility and openness to a fluid schedule and working environment.
Must pass a criminal background check, drug test, pre-employment physical, and credit check.
Ability to safely perform the essential physical functions of the job and meet essential qualitative and/or quantitative productivity standards.
Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, obtain the necessary public trust security clearance (eApp), and be authorized to access and handle Sensitive Security Information (SSI).
Valid driver's license and dependable transportation.
Ability to travel up to 10% domestically and internationally by plane, with the required Real ID and Passport for international travel.
U.S. citizenship or permanent residency (green card) required due to contractual obligations.
Must be able to work overtime and variable hours as required by business needs.

Nice To Haves

Certified trade training

Responsibilities

Diagnose errors and technical problems and determine appropriate solutions.
Use effective electronic and mechanical repair troubleshooting methods and maintain technical product knowledge.
Produce timely, detailed service reports.
Meet company and customer requirements and respond to customer needs while building positive relationships.
Maintain tools and calibrated equipment properly.
Meet daily service needs at assigned sites and locations.
Plan and perform repairs and preventative maintenance independently in the field.
Schedule work based on field needs.
Manage time effectively and complete assigned small field projects.
Work overtime and variable hours as required by business needs.