Field Service Technician

Mettler Toledo•Phoenix, AZ

22d

About The Position

As a Field Service Technician, you will be the on-site expert customers rely on to keep floor and bench scales operating safely, accurately, and efficiently. You will perform preventative maintenance, calibrations, and basic repairs while representing the company professionally at customer locations across your assigned region. You must be willing to attain and maintain a Class B CDL. The role involves servicing industrial weighing equipment at customer sites, troubleshooting basic issues, supporting installations and repairs, and training end users. You will document work in service software and maintain accurate service records, communicate with scheduling, service support, sales, and other technicians, and maintain your company vehicle and parts inventory. You will also identify service or product needs and submit sales leads in line with your experience level. The position requires compliance with company, customer, safety, and quality policies. The position is based within an assigned service territory, with a preferred location of Phoenix, Arizona. Overnight travel averages up to 10% and may reach 25%, primarily by company vehicle or plane. Overtime averages 10–15% and may reach 25%. The work may involve exposure to chemicals, solvents, traffic, machinery, dust, dirt, cold, and fumes, and requires use of protective equipment when applicable. This is a safety-sensitive position subject to drug testing.

Requirements

Valid driver's license.
High school diploma or GED, or five years of relevant work experience.
One to three years of electro-mechanical repair or weighing industry experience.
Basic understanding of electrical and mechanical repair principles, PC networking, and software configuration.
Ability to obtain and maintain a Class B CDL and a Weights and Measures license; failure to do so may result in termination.
Proficiency with Microsoft Word, Excel, and Outlook.
Ability to learn proprietary software and update information using METTLER TOLEDO programs.
Willingness and ability to travel overnight, averaging up to 10% and potentially up to 25%, primarily by company vehicle or plane.
Must reside within the service territory.
Ability to work overtime averaging 10–15%, possibly up to 25%.
Willingness to work around hazards including chemicals, solvents, vehicle traffic, machinery, dust, dirt, cold, and fumes.
Willingness to wear protective equipment and clothing when required.
Position is safety-sensitive and subject to drug testing.
Physical ability to frequently lift up to 50 pounds and occasionally handle heavier loads by carrying, pushing, or pulling.
Ability to frequently crouch, stoop, kneel, and bend repeatedly for safe and efficient job performance.

Nice To Haves

Customer-facing or field service experience preferred; commercial experience desired.

Responsibilities

Perform scheduled preventative maintenance and calibration on industrial weighing equipment, primarily floor and bench scales, at customer sites while following established procedures and safety standards.
Troubleshoot basic issues and support installations, projects, and repairs, partnering with more experienced technicians when needed.
Train end users to use and care for equipment correctly.
Use a company laptop and service software to document work, update service records, and maintain data integrity in the service database each day.
Coordinate with the Scheduling Analyst, Service Support Team, sales, and fellow technicians to meet customer uptime and response-time expectations.
Maintain the company vehicle and assigned parts inventory in a clean, organized, and compliant manner.
Identify service or product needs and submit sales leads in line with experience level.
Follow company, customer, safety, and quality policies to help ensure a safe work environment.